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Appointment based businesses regularly lose out financially as a result of ‘no-shows’


London 18 December 2003. ForgetMeNot Software today announced the release of the industry’s first online and offline appointment management system with multi lingual support, capable of generating automatic reminders or “alerts” via EMAIL AND SMS, direct to mobile phones.


By subscribing to ForgetMeNot (www.fmnsoft.com), businesses can back up appointments, dramatically reduce the occurrence of missed appointments, streamline the confirmation and cancellation procedure as well as slash time and costs associated with day to day client management. Monthly subscriptions to ForgetMeNot start from £10.50.


ForgetMeNot Software version 1.1 is a new productivity enhancement tool that is available for use wherever there is an internet connection. Users can gain access to their appointment schedules online, anywhere, and at any time. The application closely resembles a regular appointment book to provide the user with a familiar look and feel. It allows appointment-intensive companies to store customer specific information and view appointments on screen by day or by week. To amend details, simply click on the appropriate time slot. Users can also specify when and how individual customers should receive automatic notification of their appointment. Messages are sent out via SMS text message or email at no charge to the recipient, who has the opportunity to respond in order to confirm or cancel the appointment.


The ForgetMeNot Software system is the first of its kind to offer users online and offline functionality, multiple communication channels for reaching customers via their mobile phones, mobile devices or computers, and multi-lingual support. Business subscribers without access to continuous internet connections can take advantage of the offline client to input local information throughout the day before logging onto the internet for a few minutes to synchronize with the online version.


Paul Roberts, director and co-founder of ForgetMeNot Software, commented:

“The cost of missed appointments can amount to several thousands of pounds per year in lost revenues. However, subscribers to ForgetMeNot not only reduce those losses from the moment they sign up, but they can also achieve a positive return on their investment in as little as a few weeks. For example, a typical dental surgery experiences on average four missed appointments per week at a cost of around £200. They would merely need to prevent around five to seven missed appointments during the whole year to make the investment worthwhile, without even accounting for time saved”



About ForgetMeNot

ForgetMeNot Software offers a multilingual online and offline appointment management and reminder solution for clients around the world. Launched initially in the UK, plans are well advanced for Italian French and German versions as well as a service for the North American and Asian market. Learn more about how ForgetMeNot Software can enhance your business at www.fmnsoft.com


Press Contacts: Tom Burgess/Jacqui MacCarthy +44 1628 898 007 tom@emgeurocom.com


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