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22 January 2004 - Steria, a leading European IT services provider, has been selected by BAA, the world's leading airport company, to provide a new taxi management system for London’s Heathrow Airport. The solution is designed to improve BAA's ability to monitor and manage taxis to meet passenger demand and is based on wireless technology with mobile devices. It will replace a PC-based system.

Tailored to meet BAA's specific needs, the solution draws on a core system already installed by Steria at Charles de Gaulle airport in Paris. Using the latest radio automatic vehicle identification technology from NEDAP, that can identify both vehicle and driver, BAA will be able to manage taxis and drivers more efficiently. It will also be able to predict customer demand and facilitate the timely despatch of taxis via handheld devices used by taxi management agents at both the feeder park and terminal ranks. The solution uses wireless communication links. This means that implementation will be less-intrusive than a cable-based approach and therefore, more cost-effective.

The flexibility of the system means that BAA will be able to respond to any unplanned factors affecting the speedy despatch of taxis, such as roadworks between the feeder park and terminals. This is crucial to ensure the optimum numbers of taxis on the ranks at each airport terminal. Taxi drivers themselves will also benefit from a more efficient system with improved management and user information.

BAA chose Steria after an evaluation of solutions from a number of companies. The decision was made based on Steria's specialist expertise and business understanding.

Steve Cumber, Onward Travel Manager, BAA plc said: "Our existing system has reached the end of its useful life in both hardware and software terms. We needed software with the flexibility to manage the changing needs of our customers and the business. Steria impressed us with their expertise and knowledge of our business issues, and with their comprehensive, proven solution that could be tailored to our needs."

The automatic vehicle and driver identification technology is to be provided by Steria's partner, NEDAP, an RFID (radio frequency identification) technology manufacturer and systems developer. Another of Steria’s partners, WPS will supply the barriers and payment equipment.

Guy Lambert, director of Steria's system integration business in the UK, said: "We are delighted to have been selected by BAA to roll out the new taxi line management system at Heathrow airport. As one of the main providers of vehicle management solutions with proven credentials at major airports worldwide, and with transport solutions being a key focus for us, we are confident that BAA will quickly see the benefits that our tailored solution will bring. The wireless nature of the system also opens up numerous exciting possibilities for enhanced airport vehicle management without the need for laying power or data cables, and its flexibility means that BAA can expand and enhance the system as future growth dictates."

This new development reinforces Steria's expertise in the field of transport and multimodal systems, and its ability to manage complex projects. Steria has previously developed car park management systems for airports in Frankfurt, Paris (Charles de Gaulle and Orly airports), Lyon St Exupéry and Geneva. Moreover, Steria has implemented major road traffic management projects for motorway management companies in France (ESCOTA, SAPRR, SANEF, AREA), Luxembourg, Malaysia, Singapore and Switzerland, as well as by-pass systems for large agglomerations including Lille, Toulouse and Geneva.


About Steria Limited (
Steria in the UK delivers a full services portfolio, combining consulting, systems integration and managed services with a focus on major business areas including the public sector, finance and transport. Steria employs more than 1,500 people in the UK.

About Steria (
Extensive expertise in its three core businesses of consulting, systems integration and managed services has made Steria a leading end-to-end IT services provider for companies and public authorities throughout Europe.
With a revenue of 1 billion Euros and more than 8000 employees, Steria is one of the top ten European IT services companies.
Knowledge of its customers' business processes, understanding the challenges facing them and an exceptional ability to respond enable Steria to design innovative solutions with a commitment to results and customer satisfaction. Steria is thus able to provide a portfolio of proven solutions backed by more than 30 years' experience in managing large-scale projects.
Steria's employees, who hold 30% of the Group's capital, have built a performance culture based on strong values - simplicity, creativity, independence, respect and openness - enabling Steria to help its customers make progress. Steria is listed on the Premier Marché of the Paris Stock Exchange (SRD) and in the SBF 120 index.

About NEDAP (
NEDAP N.V - founded in 1929 and based in the Netherlands – employs approximately 660 people worldwide . Its shares are listed on the Amsterdam Stock exchange. NEDAP is an innovative, solution-oriented company with a wide rang of products, systems and service based on radio frequency identificaton (RFID) technologies. Our systems our used in a variety of markets, offering the ultimate solution in secure and reliable identification.

For more information, contact:
Ghezala Beg/Casey Balkham
Brodeur Worldwide for Steria
Tel: +44 (0)20 7298 7063/+44 (0)20 7298 7043
Mail to:

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