Aspect Communications Corporation (NASDAQ: ASPT), a leading provider of enterprise customer contact solutions, has announced that it has successfully validated the integration of the Aspect® Enterprise Contact Server (ECS) version 5.2 with Siebel business applications version 7.5.
Aspect ECS, along with the Aspect Adapter for Siebel, supports the voice channel and ships ready for deployment, reducing overall deployment time and cost. Aspect has also announced a new global co-operative technical support arrangement that reinforces each company’s commitment to providing a seamless, highly responsive experience for shared customers. The joint Aspect and Siebel Systems solutions are in production at several customer sites spanning industries as diverse as financial services, energy/utilities, telecommunications, healthcare and federal/government.
“One of the goals of Aspect’s Uniphi architecture is to allow customers to leverage existing investments in communications, contact centre and back- and front-office technologies,” said Pat Bernard, vice president of alliances and channels at Aspect. “The joint Aspect and Siebel Systems solutions speak directly to the customer who wants integrated customer-care solutions out of the box and is looking for faster implementation without compromising enterprise-level capabilities. Aspect ECS with Siebel 7.5 meets our customers’ exacting requirements, while the new support arrangement provides for smoother deployment and ongoing service of our joint offerings.”
“The co-operative support processes between our technical support organisations, along with our integrated products, net a great customer-focused combination,” said David Peranich, vice president and general manager of alliances at Siebel Systems. “Joint customers of Siebel Systems and Aspect can now achieve a faster return on their customer relationship management and contact centre investments—something that continues to be a primary concern of organisations considering IT purchases today.”
Building on the integration enabled by the Aspect Adapter, the new Aspect and Siebel Systems global technical support arrangement will offer joint customers the following:
• Efficient issue resolution;
• Technical support on the new packaged integration product, Aspect Adapter for Siebel 7.5; and
• Highly trained staff at both companies who are well versed in the combined offering.
The Aspect ECS version 5.2 FP2 Adapter, now validated for Siebel business applications version 7.5, is currently commercially available.
About Aspect Enterprise Contact Server
The award-winning Aspect Enterprise Contact Server (ECS) offers customers advanced routing for managing multi-site, multi-channel contact centres. Aspect ECS unifies voice, VoIP, e-mail and chat into a single, centrally managed universal queue and offers complete control over the routing of each type of contact. Business managers can set priorities, shift agent groups from one contact channel to another or train individual agents to move from one channel to another as contact volumes and business rules dictate.
About Aspect's Uniphi Architecture
Aspect’s Uniphi architecture is designed to 'unify' the contact centre and the enterprise by integrating the applications that drive customer communications, contact centre and customer information, and workforce productivity—resulting in better insight into business and customer activity. The Uniphi architecture extends Aspect’s vision of delivering proven, multi-product solutions, whether PSTN, IP hybrid or pure VoIP, while still lowering total cost of ownership and protecting contact centre investments as new technologies and standards emerge.
About Aspect Communications
Aspect Communications Corporation (Nasdaq: ASPT) is the world’s largest company focused exclusively on contact centre solutions, and the only one that unifies workforce, information and communications to deliver exceptional customer service. The Aspect brand is trusted by more than 75 percent of the Fortune 50, and more than 3 million customer sales and service professionals worldwide rely on Aspect’s mission-critical business communications solutions. The company’s leadership is based on 18 years of expertise gained from more than 8,000 successful implementations worldwide. Aspect is headquartered in San Jose, California, with 24 offices in 11 countries around the world as well as an extensive global network of systems integrators, independent software vendors and distribution partners. Aspect's UK offices are in Stockley Park, Uxbridge, Middlesex and can be reached on 0800 ASPECT (i.e. 0800 277328).
Aspect, the Aspect logo and the phrases and marks relating to other Aspect products and services discussed in this press release constitute one or both of the following: (1) registered trademarks and/or service marks of Aspect Communications Corporation in the United States and/or other countries or (2) intellectual property subject to protection under common law principles. All other names and marks mentioned in this document are properties of their respective owners.
Siebel is a trademark of Siebel Systems Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.
For further information please contact:
+44 (0)20 8589 1037
Gray Associates (for Aspect)
Tel: +44 (0)208 744 9168
Siebel Systems Inc.
+1 650 477 6293
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