Massxess, a fast-growing provider of customer-facing IN & IVR services to corporate and government clients across the Netherlands and abroad, is to strengthen its service portfolio still further with the addition of an Ocean fastSSP switch from the international vendor Telsis.
Massxess' self managed IVR (Interactive Voice Response) solutions allow telcos, businesses, government departments and other clients to deploy and change their own interactive services within minutes. The Telsis switch - by acting as an intelligent, programmable front end for the IVR platforms - will add yet more flexibility and programmability to the services Massxess hosts.
"With our IVR Manager product, organisations no longer have to wait a long time for their service suppliers to develop or change voice services on their behalf. Instead they can do it all themselves, on-line, in real time." explains Massxess' Bob van Dam.
And according to the company's Mike Lutz, those services will deliver a faster and smarter experience to callers. "Were exploiting the programmability of the Telsis switch to reference caller information such as CLI against our third party databases," he says. "That allows intelligent routing decisions to be made for each call."
That capability will be key to many of Massxess' customers, and in particular to its largest market: corporate help-desk and government clients where calls are frequently switched to manned contact centres after initial IVR sessions.
The Telsis purchase also follows Massxess' progression from service provider to carrier and the availability of the more powerful SS7 signalling on its interconnect circuits. With a substantial ISDN-only IVR resource, the company will benefit from the fastSSP's ability to perform seamless SS7/ISDN protocol conversion.
"But the strongest factor for us is definitely the fastSSPs flexibility and the programmability it offers with Telsis' NODAL programming language," adds Lutz. "Its very easy to program the switch to do exactly what we want it to do. Such programmability is simply not available from other switch vendors.
"By going Telsis it means we get to say how a call is handled instead of being forced to accept the way the switch vendor thinks the call should go. We have full control ourselves and that's why we like Telsis."
With its headquarters, research and production site in the UK, Telsis (www.telsis.com) has sales and support operations in France, Germany, Italy, The Netherlands, Spain, Singapore and Australia. The company offers a range of carrier-grade infrastructure platforms including intelligent SMS Routers, IN service control points, switches and advanced IVR solutions that support a wide variety of innovative value-added text and voice services. Telsis products are in use with major fixed and mobile network operators around the world.
Further editorial information and product images:
Telsis Ltd - Adrian Swatridge +44 (0)1489 760000 email@example.com
Sage Partnership - Kevin Fiske +44 (0)1189 344007
Massxess B.V. - Naritaweg 12a +31 (0)20 6069446 firstname.lastname@example.org
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