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Security Industry Authority’s new electronic application system goes live

BT Syntegra, BT’s business transformation and change management business, is launching a new ICT system to manage the Security Industry Authority’s (SIA) licensing application process. The SIA regulates the private security industry – and licences the estimated 500,000 people working in it. BT Syntegra is providing a fully managed service, which will enable the SIA to concentrate on its key roles of granting licences, raising standards and ensuring compliance. The contract is worth in excess of £17 million over four years.

The first batch of licences from the new system will be issued to door supervisors in Hampshire, before the service is extended to the rest of England and Wales throughout 2004. Licences in other security sectors will follow shortly to cover occupations such as wheel clampers, security guards, private investigators and security consultants.

John Saunders, chief executive of the SIA, said: “This is an exciting period for the SIA and those working in the private security industry. We are looking at granting licences to up to 500,000 people in the next three years, using a newly created digital application system designed and implemented by our partners BT Syntegra. The launch of the new system sees the start of a seamless, integrated process that provides the checks necessary for granting and issuing SIA licences.”

BT Syntegra designed and implemented the service, which is based on a core case management system and automated workflow tool. An applicant’s initial contact is made to a call centre, where agents take basic details and issue a comprehensive application form. Returned forms are scanned and integrated with the details taken on the first contact.

The system seamlessly verifies the applicant's identity and electronically cross-references applications against the records of various awards bodies to confirm the applicant has the appropriate level of training and qualifications. The applicant’s case is also referenced against the Criminal Records Bureau’s paper-based records to ensure the applicant does not have a criminal background.

Once all the information has been gathered and verified, the SIA can make the decision to grant a licence or not. BT Syntegra then passes the successful applicant’s details to its partner, leading security and smart card specialists, Groupe François-Charles Oberthur, who produce and despatch the licence cards. The system manages the payment process and any appeals against a decision.

Dave Musson, director, government, at Syntegra, said: “BT Syntegra has a strong reputation in delivering complex public sector projects on time and on budget – and our work for the SIA is no exception. Our pragmatic, partnership style approach has led to the development of strong working relationship with the SIA and this has unquestionably contributed to the successful delivery of the licence application system.”

BT Syntegra is also drawing on and managing the extensive resources of the other sectors within the BT Group. The call centre is provided by BT Retail and the system is hosted at BT Global Services’ secure data centre in Cardiff.

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About BT Syntegra
BT Syntegra plays a key role in BT's Information and Communications Technology (ICT) strategy as its expert in business transformation and change management.

It employs more than 5,000 business and technical professionals worldwide and in the financial year ended March 2003 reported revenues of £623 million.

BT Syntegra helps organisations transform the way that they operate by applying business knowledge and technology to make possible new and better ways of working.

Its primary activity is the provision of consultancy and systems integration services including business consultancy, complex programme management and custom systems design, development and operation.

To complement its own specialisation BT Syntegra, where needed, is able to call upon skill and expertise from other parts of BT.

For further information visit

Press contact
Barry Murphy
+44 (0)1252 777 000
+44 (0)1252 778 144

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