FrontBridge Publishes International Spam Statistics; Europe Echoes US Fears
10 March, 2004 – London, UK – European companies are suffocating themselves by implementing over-zealous solutions to manage the rising tide of spam, according to FrontBridge, a leader in enterprise email security and message management services.
Legitimate email messages incorrectly identified as spam by anti-spam solutions, also known as false positives, are threatening to day-to-day operation of businesses, FrontBridge says. The trend is a growing concern for US business managers and is now gripping European firms.
“Companies seem to think that there is an acceptable level of false positives. In fact false positives are worst than spam. We’ve seen flight and train tickets, publications and ecommerce receipts deleted or rejected by over zealous filters. FrontBridge has even seen instances of person-to-person emails being blocked by poor spam solutions,” said Craig Whitney, Director, EMEA, FrontBridge.
“Heavy handed spam management has been rolled out as a gut reaction but has become counterproductive. Spam is offensive, annoying, impacts employee productivity and sucks bandwidth. But European businesses that have gone too far in their efforts to stop it suffer when legitimate email is blocked,” added Whitney.
FrontBridge has a service level agreement of one false positive email in 250,000 emails - equivalent to a single email in 19 years for a user who receives 50 emails per day. This compares with other anti-spam service providers who typically benchmark at 150 legitimate emails trapped per 250,000 emails.
European Spam Stats
FrontBridge today reported that the volume of spam within all European email is now 51 per cent, a rise of 11 per cent from January 2003. A small business with 15 employees, who each receive 50 emails per day will typically receive 1,912 spam messages per week. For a corporate organisation with 500 employees, who each receive 50 emails per day, that average figure is 63,750.
Europe Spam Trends Following US Market
The growth of spam in Europe is following a similar pattern to the US market, but with a 12-month lag. In January 2003 the volume of spam email in the US was 48 per cent. Today it has reached 71 per cent. Frontbridge predicts that Europe will catch-up to US levels by December 2004.
FrontBridge’s suite of managed services delivers a complete enterprise message security solution, with offerings including managed virus filtering, encrypted email, content and policy enforcement, and disaster recovery services.
This ability to offer its customers a comprehensive portfolio of message protection – beyond anti-spam – contributed to FrontBridge’s recognition by Gartner analysts this week as the most visionary company in its Enterprise Spam Filtering Magic Quadrant™ Report. In addition, the company’s expansion of operations into Europe demonstrates its commitment and ability to provide support to global corporations, further underscoring its leadership credentials.
Anecdotal Examples of False Positives
* Your online flight confirmation never reached you, so you have no documented receipt of your flight purchase
* The boss sent you an email from an internet cafe whilst he was on holiday, and because he sent it from a popular free email account, it was blocked by the corporate anti-spam solution- and nobody received the message
* Some Spam ID solutions rely too heavily on key word or lexical search strings meaning if you have a boss who sends email with an expletive, it might be caught
* Legitimate email that is blocked may mean that important messages don't get through, effecting purchasing decisions, hiring, and cause embarrassment and loss of reputation.
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About FrontBridge Technologies
FrontBridge Technologies, Inc. is the enterprise market leader for email security and message management services. The company’s TrueProtect™ Message Management Suite protects corporations from spam, viruses and malicious email-borne attacks with unmatched security, performance and reliability. FrontBridge offers the industry’s most comprehensive service level guarantees, including guaranteed uptime of 99.999 percent and guaranteed messaged delivery. Now in its fourth year of operation, FrontBridge manages email security for more than 1,300 enterprises representing 3,000 corporate email domains globally and is headquartered in Marina del Rey, California. Its technical anti-virus partners include Sophos, Symantec, and Trend Micro. Visit www.frontbridge.com or call +44 (0) 1296 660736.
Tel: +44 (0) 20 7494 6570
Tel: +44 (0) 7970 298 718
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