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Maintains Application Performance

Welwyn Garden City, Herts 11th March, 2004 — Itheon, automated high availability specialists for IT Infrastructures, today announced a strategic relationship with Qospel, a service company that specialises in Network Congestion Management.

Qospel's consultative services offering manipulates network data flows using a tailored blend of traffic engineering techniques including prioritising and compression. The Qospel service utilises Itheon's Quality of Service (iAM:QoS) module, which monitors the response times of IT Business Services, sending alerts when performance is poor or non-existent, and giving key metrics to ensure SLA compliance. Qospel closes the loop by fixing the network loading problems highlighted by iAM:QoS.

"The service from Qospel allows us to offer our customers a solution that profoundly influences network traffic flows". Said Frank Puranik, Itheon's Development Director "Itheon's proactive monitoring and management of IT Business services now has the final piece of the jigsaw for our customers. We believe that Quality of Experience can now be assured."

Business Case
Poor end-to-end performance in any transaction based business service causes potential loss of productivity and profit. Monitoring the availability of individual infrastructure elements shows only part of the picture. Overloaded servers, applications, networks or Internet Service Provider links can seriously affect the performance of a service.

End-users form an opinion of a business or service based on their own experience. It is essential that companies and service providers know how their business services perform end-to-end from the customers perspective. Qospel's congestion management service working alongside Itheon Availability Manager gives this end-to-end performance management.

Itheon Availability Manager (iAM) provides individually customised solutions for all types of high availability by knowing every customer's experience in terms of speed, availability and usability. iAM helps the enterprise understand critical success factors for optimum customer perspective performance, resolving performance issues and linking poor performance to problems with the underlying technologies, be they network, systems, applications or external factors.

“Qospel’s new relationship with Itheon complements the Itheon Availability Management suite capabilities by actually fixing customer’s performance problems” says Chris Thomas, Qospel’s Service Delivery Director.

About Itheon
Itheon specialises in high availability, performance management and Automated Service Level Management (ASLM) for applications, systems, networks, and storage management, offering their customers a proven fast time to value. With over 16 years experience in automating the monitoring and management of IT infrastructures, Itheon understands the importance of relating IT to the business, and today many of Itheon's world-class customers such as Vodafone, Reuters, Yell, Cap Gemini, Anite and many more are using Itheon products to deliver robust business solutions. Itheon is a registered Microsoft Gold Certified Partner and works closely with HP and IBM offering their customers a 'best-of-breed' integrated solution. Itheon has its Headquarters in Welwyn Garden City, Herts UK and offices in Woerden, Netherlands, together with a distributed network of resellers worldwide. For more information, please visit www.itheon.com

About Qospel
Qospel specializes in the assurance of application response time SLAs by cost effective management of network congestion. It provides a customized blend of knowledge-based services with tools from best of breed vendors to maintain or restore application performance in line with business objectives. Active Service Level Management for application performance keeps IT operations optimized for profit, productivity and morale. For more information please visit www.qospel.com





This press release was distributed by ResponseSource Press Release Wire on behalf of Itheon Networks Ltd in the following categories: Computing & Telecoms, for more information visit https://pressreleasewire.responsesource.com/about.