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CCE 2004 — 29 & 30 September, 2004 — Birmingham NEC, UK

London, 24 March, 2004. A call for papers announcement has been made, inviting speaking proposals from those wishing to take part in the conference programme at Call Centre Expo 2004 (CCE 2004), Europe’s premier call centre, customer contact and help desk event. The conference programme at Call Centre Expo 2004 will run alongside the exhibition on the 29 & 30 September at the Birmingham NEC, UK and will be divided into three tracks, People, Strategy & Technology. The programme will provide delegates with thought leadership and exceptional examples of call centre activity best practice for key areas relating to this industry in the UK, across Europe and Worldwide.

The deadline for speaking proposals is 3pm on Wednesday, 21 April 2004 and no papers received after this time will be considered.

“Now in its 6th year, the Call Centre Expo conference has consistently provided world-class, cutting edge educational content for the call and contact centre market and last year attracted over 500 senior level delegates from across Europe,” explains Kate Watts, Call Centre Expo Conference Manager. “The conference offers speakers and their organisations the opportunity to establish their position as industry experts within the call centre market and provides face to face contact with an audience of senior level decision makers. Competition is fierce and we recommend that potential speakers take the time to follow the guidelines provided to ensure their proposal is submitted in the best possible way.”

In order to guarantee independence, CMPi, the conference organiser, will be working closely with a panel of industry experts when selecting conference papers. To ensure the programme delivers the best quality information for its delegate audience, thought leadership and case study content will be prioritised during the rigorous selection process. Panellists include:

· Stephen Jacobs, Independent Consultant
· Ken Hitchen, Managing Director, Sabio
· Evan Kirchheimer, Research Consultant, Datamonitor
· Alex Coxon, Editor, CCF
· Judy Smythe, Director, CCMA
· Paul Cooper, Director, Institute of Customer Service

All speaking submissions must fit into one of the topics that have been identified in conjunction with the conference advisory panel. These topics include:

· Recruitment / Retention
· Training / Accreditation / Career Development
· Coaching / Motivation / Incentives
· Call & Contact Centre Culture

· Call Centre Start Ups / Development
· Cost to Profit Centre / Increase your ROI / Performance Maximisation
· Effective Change Management
· Customer Service / CRM / e-CRM
· Outsourcing / Offshore Outsourcing

· Speech / Self Serve Solutions
· Multi-channel / CTI / Multi-Media
· Automation / ACDs – Customer Service / Sales / Marketing / Customer Service

For the full list of topics, please visit

For this year’s event, the conference programme will include a balance of speakers, co-presenters and case studies covering specific vertical sectors and areas that are particularly involved in call and contact centre activity including finance, government and retail amongst others.

Call Centre Expo is the largest and most successful event of its kind in both the UK and Europe. Over 200 leading suppliers of call centre products and services choose to exhibit at the show and more than 7000(1) people attended the event in 2003, making it the largest networking event and most effective source of information for this industry.

For further information on submitting a speaker proposal for Call Centre Expo 2004, please visit or email Kate Watts, Call Centre Expo Conference Manager,


Notes to Editor:

1) ABC audited.

About Call Centre Expo
Since its launch in 1999, Call Centre Expo has achieved extensive growth in both visitor and exhibitor figures. The show doubled in size between 1999 and 2000, and then again between 2000 and 2001. Call Centre Expo 2003 attracted over 200 exhibitors and 7,082 attendees (ABC Audited). Call Centre Expo 2004 will take place on 29-30 September 2004 at the NEC, Birmingham, UK.

About CMP Information
CMP Information is the UK-headquartered professional media division of United Business Media plc.

Operating in the UK, US, Asia and Europe, CMPi delivers business media solutions to a number of industry sectors. Its products including magazines, exhibitions, conferences, awards, directories and websites are targeted at business professionals across a range of markets; these include Building & Property, Healthcare, Entertainment, Travel, Agriculture, IT & Games and Print.

Amongst its well-established brands are industry leading publications including Guitar Player, Building, Pulse, Travel Trade Gazette, Building Design, Property Week, Music Week, and Chemist & Druggist. CMPi also has a number of leading directories, compendiums and information services such as the Building Product Compendium, Benns Media, The Knowledge and the Professional Series. It also has a number of exhibitions recognised as the pre-eminent events in their respective market sectors. These include CPhI, FIE, The Interiors Event, ACPO, International Fire Expo and IFSEC.

CMPi’s magazines reach over 1.3 million readers directly through subscription, newsstand and controlled circulation, while over 250,000 business professionals and marketers visit its exhibitions each year. CMPi has approximately 1,000 employees and in 2003, CMPi’s revenues totalled £135m and its profits were £25.3m, providing around 25% of UBM’s group operating profits.

This press release was distributed by ResponseSource Press Release Wire on behalf of CMP Information Ltd in the following categories: Business & Finance, Computing & Telecoms, for more information visit