Robert Wint, Verint Systems, tel: 01932 839595, email: firstname.lastname@example.org
Adrienne Routledge (for Verint), Sapphire PR, tel: 020 8249 6555, email: email@example.com
George Coleman (for CCT), Nelson Bostock Communications, tel: 020 7229 4400, email: firstname.lastname@example.org.
Verint Announces Reseller Agreement with Call Centre Technology
WEYBRIDGE, Surrey, 31 March 2004: Verint Systems Inc. (NASDAQ: VRNT), a leading provider of analytic software-based solutions for communications interception, networked video security and surveillance, and business intelligence, announced today that it has entered into an agreement with Call Centre Technology (CCT), the business communications specialist. Under the terms of the agreement, CCT will re-sell Verint’s ULTRA Express recording software for small to mid-size (SME) contact centres, and co-sell Verint’s ULTRA Enterprise solution for the enterprise-wide market place in the UK.
CCT was established in 1997 and is one of the UK’s leading business communications specialists. It provides a complete portfolio of business communications and contact centre solutions, from consultancy, outsourcing, staff recruitment and training to technology, ongoing support and managed services. CCT was recently awarded Avaya’s top accolade of Platinum Partner status.
“CCT has a sound reputation for its work with contact centres of all sizes in the UK,” said Robert Wint, Verint’s Marketing Director for EMEA. “And CCT’s experience in the SME sector will allow us to deliver the proven benefits of ULTRA to smaller contact centres.”
Verint’s position as a market leading provider of actionable intelligence solutions was very attractive, as Russell Attwood, CEO at CCT, explains. “ULTRA is a well-established intelligent recording solution that addresses a growing demand from contact centres,” he said. “ULTRA’s recording platform and analytical software suite creates strong benefits for users, enabling them to enhance the service they provide to their customers. Whether the Express or Enterprise version, ULTRA will be a valuable addition to our portfolio of contact centre technology solutions.”
Verint’s ULTRA Intelligent Recording allows organisations of all sizes to cost effectively capture every customer interaction and extract the actionable intelligence contained within these transactions – whether from telephone, Voice-over-IP, email, chat or agent assisted co-browsing contacts. Easy access to customer data through ULTRA’s Web-based desktop portal enables enterprises to use what they learn from customer contacts to optimise their processes, increase productivity, comply with risk management requirements and improve service to their customers.
About Verint Systems Inc.
Verint Systems Inc., headquartered in Melville, New York, is a leading provider of analytic software-based solutions for communications interception, networked video security and surveillance, and business intelligence. Verint software, which is used by over 1,000 organisations in over 50 countries worldwide, generates actionable intelligence through the collection, retention and analysis of voice, fax, video, email, Internet and data transmissions from multiple communications networks. Verint is a subsidiary of Comverse Technology, Inc. (NASDAQ: CMVT). Visit us at our website www.verint.com.
Call Centre Technology (CCT) is a leading business communications specialist. It provides a complete portfolio of business communications and contact centre solutions, from consultancy, outsourcing, staff recruitment and training to technology, ongoing support and managed services..
CCT has over 400 customers from a broad spectrum of markets, including finance & banking, travel & tourism, mail order, publishing and public sectors. It has helped many blue-chip companies enhance the effectiveness of their communications infrastructure and strategies to deliver increased business returns.
Founded in 1997, CCT has 150 staff and is headquartered in Bristol with offices across the UK. It is an Avaya Platinum Business Partner and is fully accredited to implement and support Avaya’s entire product range.
Note: Certain statements concerning Verint’s future revenues, earnings per share, results or prospects are “forward-looking statements” under the Private Securities Litigation Reform Act of 1995. There can be no assurances that forward-looking statements will be achieved, and actual results could differ materially from forecasts and estimates. Important factors that could cause actual results to differ materially include: changes in the demand for Verint's products; further decline in information technology spending; risks associated with acquiring and integrating the assets and business acquired from ECtel including products and technologies, as well as retaining key employees and customers, which could result in a substantial diversion of management resources, the incurrence of contingent liabilities, amortization of certain identifiable intangible assets, research and development write-offs and other acquisition-related expenses; the uncertainty of customer acceptance of
Verint’s products; Verint’s lengthy and variable sales cycle makes it difficult to predict operating results; dependence on contracts with governments for a significant portion of Verint’s revenues; markets for Verint’s products failing to develop; risks that Verint’s intellectual property rights may not be adequate to protect its business; risks associated with rapidly changing technology and the ability of Verint to introduce new products on a timely and cost-effective basis; inability to maintain relationships with value added resellers and systems integrators; risks associated with Verint's ability to retain existing personnel and recruit and retain qualified personnel; risks associated with changes in the competitive or regulatory environment in which Verint operates; risks associated with significant foreign operations, including fluctuations in foreign currency exchange rates; risks associated with Comverse Technology, Inc. controlling Verint’s business and affairs;
and other risks described in filings with the Securities and Exchange Commission. These risks and uncertainties, as well as others, are discussed in greater detail in the filings of Verint with the Securities and Exchange Commission. All documents are available through the SEC’s Electronic Data Gathering Analysis and Retrieval system (EDGAR) at www.sec.gov or from Verint’s website at www.verint.com. Verint makes no commitment to revise or update any forward-looking statements.
Verint, the Verint word mark, STAR-GATE, RELIANT, LORONIX and ULTRA are trademarks of Verint Systems Inc. Other names may be trademarks of their respective owners.
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