Authority also to save time and space with TRIM Context from TOWER Software
Following the success of a small-scale pilot scheme, Devon County Council has ordered an electronic document and records management solution from TOWER Software. The TRIM Context system will initially be rolled out to 70 users across four of the authority’s directorates: resources; environmental services; education, arts and libraries; and social services. Over the next 12 months, TRIM Context will undergo further testing, including integration with the authority’s line-of-business applications and web content management applications.
“Feedback to date from the pilot scheme has been extremely good,” explains Richard Maynard, IT Project Manager at Devon Council. “We had already identified the obvious savings on employee time and physical space. As hoped, the users themselves also commented on the system’s ease of use, and the new ability to retrieve information instantly. This is a huge advantage for customer facing employees who had previously been forced to leave the phone to research an enquiry, or call customers back later with the appropriate resolution.”
Tony Sumpster, Managing Director across EMEA at TOWER Software added, “The pilot system at Devon County Council has already embraced 25,000 records and day-to-day documents. Those who have been using it so far seem particularly delighted to be able to retrieve the information they need ‘in context’,” he explained. “As their integrated information management system, TRIM Context holds all records and documents related to a subject in one place, which empowers employees to resolve queries and make decisions based on the whole picture. For example, a single planning application file may involve dozens of letters, emails, images and technical drawings. TRIM Context can absorb documents created in any format and link them all to the same applicant,” concluded Sumpster.
About TOWER Software
TOWER Software delivers Electronic Document and Records Management (EDRM) solutions, empowering organisations to take control of their vital information assets. TOWER Software’s award-winning TRIM Context solution is a single, integrated platform that manages business information throughout its complete lifecycle. By relying on its proven domain expertise, strong strategic partnerships and powerful solutions, TOWER Software enables organisations to maintain accuracy, maximise efficiency and achieve and maintain standards compliance across industries, resulting in sustained competitive advantage. TOWER Software is a privately held company with operations in North America, Europe and Asia-Pacific.
Established in 1985, TOWER Software serves nearly 1,000 customers in 32 countries worldwide. Its partners include Anite, CAP Gemini, EDS, Hewlett Packard, LogicaCMG, Microsoft and Unisys.
TOWER Software UK is based at TOWER House, Oakland Park, Wokingham, Berkshire RG41 2FD. Tel: +44 (0) 1189 771212, Web: www.towersoft.com.
Devon County Council
PR contact: Mike Bomford on 01392 382173.
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