In Partnership with The CCMA
The Meridien, Gatwick November 2004: Leeds, February 2005
The Call Centre Management Association UK Ltd (CCMA) today announced the launch of a series of Call Centre Symposia in partnership with b2bevents and Angel Business Communications. The first in the series will take place at Le Meridien Hotel, Gatwick November 2004. This will be followed by sister events in Leeds in February 2005, and then in Prague and Frankfurt in the fall of 2005.
Call Centre Symposium, a new breed of Call Centre events aimed at the most senior industry professionals, will be in the format of a content-led, two streamed conference, networking opportunities, table top exhibition and site visits to some of the most technologically advanced call centres in the UK today.
The aim of the Symposium Series is to provide CEO’s, CTO’s and CIO’s with information on the strategic issues behind successful Call Centres and to help executives navigate their way through myriad technology applications. Call Centre Symposium will address the highly publicised issues of near shore and far shore outsourcing and the political pressure now facing government over the haemorrhaging of jobs from the UK. International expertise and experience will contribute to the content.
“Whilst the issue of offshore outsourcing has been a headliner for all our members at every level of management, the need to understand its dynamics has never been so urgent! These symposia will be unique in that they will be delegate driven by industry heavyweights from the private and public sectors including utilities, bringing sales, service and sectors together. Further, the event is not vendor/supplier led and is, therefore, one of the very few in the calendar that entirely fits with the CCMA’s philosophies ”
Marcus Quilter, Chairman CCMA (UK) Ltd
“In a commercial environment where the balance between cost, revenue and customer delight is a daily exercise, I am delighted that the industry’s professional organisations are joining forces to provide a symposium where myself and fellow executives are able to share views and experiences as well as speak openly and honestly with industry gurus to get views and information that add real value as a strategic business decision maker!”
Alan Ashbee ( CEO Q Park Ltd)
[CCMA Members quotes]
“I am thrilled that my Association is able to offer such a low investment/high return event at which I can be comfortable that all the sessions attended will be directly relevant to my needs!”
Ian Praed (Call Centre Manager, RAC)
“Events like this are typical of the high calibre support that CCMA provides its members, and the subject on this occasion is of enormous importance to all managers in contact centres everywhere, in both private and public sectors.”
Pauline Smith (Call Handling Manager, Staffordshire Police)
About the CCMA (UK)
CCMA is the only professional not-for-profit organisation made up of working call centre professionals who volunteer their time and energy to provide a valuable resource of information, intelligence, contacts, educational opportunities and testimonials of real practical use to today’s manager! Although based in the UK the CCMA has Members all over Europe and in the Middle East.
The CCMA mission is to continue and enhance our vision of fostering a new breed of call centre professionals – individuals with vision, expertise, and the commitment necessary to enable their respective organisations to thrive in an era of fast changing networked economies, global competition and heightened customer expectations.
About B2bevents & Angel Business Communications
B2bevents & Angel Business Communications provides their clients with communications solutions ranging from conferences, seminars and exhibitions to advertising, websites and multimedia, web hosting, newsletters and visitor tracking tools all of which are fully aligned with their marketing strategies.
Angel Business Communications are the organizers of the ComputerWorld and SNIA Europe Conference - SNW Europe. b2bevents and Angel organize the WiFi Alliance Wireless event in Warsaw, June 2004 and publish Networked Comms Insight an online newsletter mailed to a circulation of 15,000 including members of The Communications Managers Association (CMA).
B2bevents organises Enterprise Networks July 5-6, Olympia 2 Conference Centre, for 4,000 visitors including 600+ delegates, many of whom are involved in call centres.
Jane Murphy: email@example.com Tel + 44 (0) 7718 660018
Marcus Quilter : firstname.lastname@example.org Tel + 44 (0) 1293 538400
Media contacts :
Antares Marketing Communications
Tel: +44 (0)20 8920 9643
Mob: +44 (0)7836 381874
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