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Survey Further Demonstrates Non-Adopting Businesses Prohibit IM Use Due to Risks That are Resolved by Available Solutions

FOSTER CITY, Calif, April 27, 2004-Furthering its leadership as the world's largest provider of solutions that secure, manage, and extend instant messaging (IM) and other forms of real-time communications in the enterprise, FaceTime Communications today announced the results of a survey issued in partnership with IDC that indicates most organisations prohibiting instant messaging in the enterprise fail to address critical network security, information security and regulatory compliance risks posed by its unauthorised use among workers.

Of the hundreds of LOB and IT professionals from organisations representing varying sizes and industries that participated in the survey, 36% reported IM is prohibited by their organisations, but only 17% of those prohibiting IM reported having a solution in place to block usage. Public IM clients can easily be downloaded and used by workers without IT knowledge or control unless IM blocking solutions have been implemented.

Of the businesses that haven't deployed IM, 90% cited certain adoption barriers that can be resolved by technology solutions already on the market. For each of the top three concerns-decreased productivity, compromised information and network security, and difficulty in adhering to government regulations and corporate standards-IM security and management solutions are available to enable the safe embrace of instant messaging in the enterprise.

"To IM or not to IM, that is not the question in light of existing consumer IM use," said Robert Mahowald, research manager, Collaborative Computing at IDC. "The right question is how to use IM most effectively in the workplace, either by supporting consumer IM use with the help of solutions that address security and regulatory compliance implications or by embracing IM products with sophisticated security and management tools that protect their networks, ensure regulatory compliance, and safeguard both corporate and personal data."

Of the 64% of surveyed businesses that do embrace instant messaging, 70% of large enterprises with 1,000 or more employees cited improved communication (defined as time-sensitive information exchange and communication with geographically dispersed groups) and productivity enhancements as the primary IM deployment drivers. 87% of small and medium businesses with less than 1,000 employees listed cost savings from reduction of email and phone usage as the chief value delivered by IM.

"FaceTime believes organisations that don't embrace the business benefits of IM may put themselves at a competitive disadvantage," said FaceTime President and CEO Kailash Ambwani. "But businesses that ban the use of IM without installing solutions that can block it are vulnerable to far greater risks associated with information and network security in addition to regulatory and corporate compliance."

Also among the report's findings:
Top reasons for using IM: 78% of all respondents cite quick business conversations needed to move forward on a task or exchange time-sensitive information. 44% cite collaboration among geographically dispersed groups.

Only 14% surveyed cited lack of interoperability as a deterrent to IM adoption.

IM's network usage patterns are evenly split, with 31% of those surveyed using public IM exclusively, 39% using enterprise IM exclusively, and 30% using a combination of both.

88% surveyed use IM for employee-to-employee chat. 41% use IM to communicate with partners or customers.

FaceTime's Suite of Solutions
FaceTime's suite of solutions addresses regulatory and corporate compliance and information and network security issues in the enterprise. FaceTime RTG500(tm), an industry-first network appliance, allows organizations to effectively block all IM and peer-to-peer (P2P) connections or standardize on one or two public networks. In addition, FaceTime IM Director(tm) is available to resolve general IM management and security challenges along with FaceTime IM Auditor(tm), which addresses specific regulatory compliance needs of today's businesses. FaceTime solutions work independently or together for a tightly integrated solution managing both user and application behaviour. Detection software, such as FaceTime's RT Monitor(tm), is also downloadable for free at, and can be used to expose unauthorized IM and P2P activity so potential security and compliance risks can be properly assessed and resolved with an IM management and security solution.

About FaceTime Communications
Founded in 1998, FaceTime Communications is the leading provider of extensible real time security and management solutions that address network and information security, regulatory and corporate compliance, and call center customer service. FaceTime's award-winning solutions are used by over 350 customers, with over 50 percent of the largest global 100 financial institutions, including seven of the eight largest U.S. banks. Hundreds of customers worldwide, including Amica Insurance, Dominion Energy, Hewlett-Packard, NCR, Standard Bank London, Thomas Weisel Partners and Wachovia Securities among others rely on FaceTime solutions. FaceTime has strategic partnerships with leading public and private IM network providers, including AOL, Microsoft, IBM, Bloomberg, Jabber and Reuters.

FaceTime is headquartered in Foster City, California. For more information on FaceTime, visit or call 888-349-FACE.

FaceTime and the FaceTime logo are registered trademarks of FaceTime Communications Inc. FaceTime IM Auditor, IM Director, IM Guardian, RTG and RT Monitor are trademarks of FaceTime Communications Inc. All other trademarks are the property of their respective owners.


For more information contact:
Octopus Communications
01753 672 755

This press release was distributed by ResponseSource Press Release Wire on behalf of Octopus Communications in the following categories: Business & Finance, Computing & Telecoms, for more information visit