FOR IMMEDIATE RELEASE
29th April 2004
Business Continuity specialist SteelEye® builds on success in Europe with launch of new Competence and Support Center
SteelEye grows worldwide partner network in Central Europe
to provide local access to expertise and support in LifeKeeper disaster recovery, high availability clustering and data protection solutions
Mountain View, California – 29th April, 2004 – SteelEye Technology® Inc., a leading provider of proven enterprise IT reliability solutions for business continuity, today announced the opening of the first SteelEye Competence and Support Center serving Central Europe. In partnership with Computer Concept, based in Germany, the SteelEye Competence and Support Center will provide end-user customers and business partners in the Central Europe region with local, German-language access to Level One technical support for SteelEye LifeKeeper solutions.
The SteelEye LifeKeeper family of business continuity and disaster recovery solutions delivers easy-to-implement, enterprise-grade availability to industry-standard Intel server environments with uniquely scalable integrated products for data protection, high availability clustering, and wide-area disaster recovery of business-critical Windows and Linux applications.
“Central Europe is a strategic growth market for SteelEye, and the satisfaction of customers and success of our business partners have been the keys to enabling our expansion in the region,” said Paul Adams, SteelEye’s president and chief executive officer. “With this announcement, any customer in Central Europe, regardless of how they purchased their SteelEye solution will have direct access to technical support services and systems. To make this possible, we are delighted to partner with Computer Concept, which for many years has proven its expertise in SteelEye solutions with numerous customer successes that include, most recently, VEDES AG in partnership with IBM, and Phoenix Contact in partnership with HP.”
“Computer Concept has been a reseller, systems integration and support partner of SteelEye for over five years,” said Gerd Jelinek, chief executive of Computer Concept. “We are excited to partner with SteelEye to provide our skills and expertise in LifeKeeper and high availability solutions to all customers and business partners throughout Central Europe.”
SteelEye continues to leverage its worldwide channels of distribution through leading OEMs, including IBM and HP and their respective business partner resellers. The SteelEye Competence and Support Center will also play a vital role in providing these channels with technical sales support, and help them to deliver complete high availability application solutions, enabled with SteelEye LifeKeeper technology, and supported by an integrated on-going technical support program.
Rose Ross and Hannah Knowles,
Omarketing Limited (for SteelEye)
T: +44 (0) 20 8255 5225
E: firstname.lastname@example.org / email@example.com
About the SteelEye Competence and Support Center for Central Europe
The SteelEye Competence and Support Center provides SteelEye customers and business partners in Central Europe with easy, German and English language access to professionals with significant technical expertise in SteelEye LifeKeeper solutions.
All support services are integrated within the worldwide SteelEye Technical Support program which provides local access to a shared knowledge base, automated request tracking, and direct escalation into SteelEye Level Two support as necessary.
"Central Europe” is defined to include Germany, Austria, Switzerland, Liechtenstein, Czech Republic, Poland, Slovakia, Hungary, Romania, Yugoslavia, Bulgaria, Albania, Skopje, Bosnia & Herzegovina, and Croatia.
Hours of operation are 08:00 to 18:00 hours Central Europe Time, Monday through Friday (excluding national holidays). After-hours support for emergency requirements is provided 24 hours per day, 365 days per year.
For more information go to www.steeleye.de.
About Computer Concept
Computer Concept CC Computersysteme und Kommunikationstechnik GmbH specializes in delivering high availability solutions that protect business-critical applications and services in small to large enterprise environments. With comprehensive IT experience gained from a wide range of customer projects, Computer Concept has the expertise to help customer and business partners achieve success in implementing high availability solutions.
In their Cluster Competence Center, Computer Concept has integrated a wide variety of hardware and software products, including SteelEye's premier enterprise-grade LifeKeeper software, to offer optimal high availability solutions. As a long-term certified partner of LifeKeeper, first with manufacturer NCR and now with SteelEye, Computer Concept has extensive experience in clustering applications and databases including SAP R/3, Oracle, DB2 and Informix. For more information about Computer Concept go to: http://www.cc-dresden.de.
About SteelEye Technology, Inc.
SteelEye is a leading provider of enterprise IT reliability solutions for business continuity and disaster recovery. The SteelEye LifeKeeper family of application-centric data protection, high availability clustering and disaster recovery solutions are easy to deploy and operate, and enable enterprises of all sizes to ensure continuous availability of business-critical applications, servers and data.
SteelEye LifeKeeper offers enterprise-grade reliability while simplifying implementation with certified support for a wide range of applications, servers and storage options in Windows and Linux environments.
In addition, SteelEye provides a full range of high availability consulting and professional services to assist organizations with the assessment, design and implementation of solutions for ensuring High Availability within their environments.
SteelEye products and services are available worldwide, and may be purchased directly from SteelEye or through our international network of reseller and systems integration partners.
SteelEye is headquartered in Mountain View, California. For more information, please visit www.steeleye.com.
SteelEye Technology, SteelEye and LifeKeeper are registered trademarks of SteelEye Technology, Inc.
Windows is a registered trademark of Microsoft Corporation.
Linux is a registered trademark of Linus Torvalds
All other product or service names may be trademarks and are the property of their respective owners.
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