Norwood Adam Technical Services (NATS), a leading provider of support services for voice, data, LAN and WAN technologies, has today announced that its Network Operations Centre (NOC) has achieved a key milestone in its development. The NOC is now supporting more than £1 million worth of technical support contracts and has grown by 46 per cent over the last year.
Since offering 24x7x365 installation, maintenance and support to its customers, the NOC has gone from strength to strength, now providing more than 200 UK businesses with round the clock technical support. Last year the NOC successfully handled more than 3,700 support cases; this unrivalled pre and post sales support has earned NATS NOC the valued trust of resellers and service providers throughout the UK.
The NOC was pioneered by NATS after listening to its customers and finding a genuine need for them to be serviced on a 24 hour basis. Eddie Coombes, Support Services Director at Norwood Adam Distribution said: “Unlike other companies who claim to be 24x7x365, the NOC is set up to ensure it is our engineers (and not administrators) answering the phones and manning the NOC, around the clock.”
NATS’s customers, who range from SMEs right up to large corporations, benefit from a continual and comprehensive service. Resellers can also brand the services NATS offers as their own, enabling them to earn valuable margin through service provision.
Coombes emphasised: “We have reached our £1 million target much sooner than expected. This shows our ability to cope with large contracts whilst also servicing our smaller contracts with the highest standard of service is proving successful.”
About Norwood Adam Distribution
Norwood Adam Distribution (www.norwood-adam.com) is the foremost value-added distributor to the UK channel for convergence technologies, providing voice, data, LAN and WAN solutions and applications for corporate customers and enterprises of all sizes. Focusing on “Bringing Networks Together” Norwood Adam provides a service that enables resellers to sell solutions in an easy and stress-free manner while adding more value to the end-user.
Norwood Adam's partners have access to an unparalleled set of services from support to management of technology – fully supported by an 'always on' 24x7x365 operation. This provides clear differentiation for the reseller, and in turn significant business benefits to the customer. Together with unique distribution relationships with world leaders such as Alcatel and BT, this unrivalled pre and post sales support has earned Norwood Adam the valued trust of resellers and service providers throughout the UK.
Gareth Moss, Clarity Public Relations
Tel: 0118 925 5975
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