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BPO: friend or foe?
~ OutsourceWorld courts controversy with first open industry debate ~
15 – 17 June 2004, Earls Court 2, London

OutsourceWorld, Europe’s largest outsourcing event, will host an open industry debate titled ‘BPO: friend or foe?’ to uncover the full implications of Business Process Outsourcing for UK productivity, businesses and employment.

Expert panellists will address the key issues both for and against BPO at an open discussion forum at this year’s OutsourceWorld event taking place between 15 - 17 June at Earls Court 2, London.

The ‘Friend or Foe?’ debate drew a large (and vocal) crowd at OutsourceWorld in New York earlier in the year and forms a popular part of the OutsourceWorld conference programme. Speakers include IT directors of outsourcing users Lloyds TSB, Thomas Cook, BT and the Director General of NHS IT as well as industry specialists from Ovum, Slaughter & May and Cap Gemini Ernst & Young amongst others.

The aim of the conference and seminar programme is to give visitors a solid understanding of best practice, benefits and pitfalls drawn from experience across the outsourcing industry. Speakers focus on current BPO and offshoring case studies and projects to pass on first-hand advice and highlight practical issues for consideration.

Exhibitors at OutsourceWorld, now in its third successive year, include over 90 leading vendors and consultancies from 13 countries including UK, Germany, Hungary, Romania, Egypt, South Africa, Sri Lanka, Dubai, China and India. Exhibitor companies range from major players such as Caritor and Jumar Solutions Europe to a number of niche specialists.

Tim McLucas, Show Director at OutsourceWorld 2004 said: “The show focuses on the issues buyers and users of outsourcing solutions need to address right now, which at the moment is BPO. We deliberately invite as broad a spectrum as possible of vendors, speakers and users to give visitors an objective and informative insight into BPO and outsourcing. We want to present a comprehensive view of the options and issues to consider for outsourcing buyers of any experience level. It’s the only show for the BPO and outsourcing industry where we’re not afraid to explode a few myths and pass on genuine advice from those companies with front line experience. With the continued trend towards outsourcing and projected growth in BPO, we’re expecting a big crowd.”

Curtiss Montgomery, Practice Director Application Management Outsourcing at CTG and chair of the ‘Friend or Foe?’ debate said: “Outsourcing is a critical issue at so many levels for businesses but at the same time still very much an evolving industry, so it’s vital that companies keep their finger on the pulse with developments and stay ahead of the game. OutsourceWorld helps businesses share their experiences and understand the full picture in terms of offshore and nearshore locations, issues and implications - its the best way for businesses in the UK and the rest of the world to be sure they’re doing all they can to get it right and keep it that way.”

The ‘BPO: Friend or Foe?’ debate takes place from 3.00pm on Wednesday 16th June. Panellists are to be announced shortly.

Notes to editors
OutsourceWorld London takes place between 15 – 17 June 2004, at Earls Court 2, London and covers four main sectors of outsourcing: call centre solutions, BPO, HR and IT outsourcing. The show is co-located with Internet World, Smarter Business and Mobile Enterprise.

OutsourceWorld is run by International Trade & Development Group Ltd to bring together individual companies and country groups to present their IT outsourcing capabilities and discuss contemporary issues on an international platform. The show operates in London and New York and is currently in its third successive year, recording over 10,000 visitors and showcasing 100 exhibitors in 2003.

A list of OutsourceWorld exhibitors and speakers and additional information is available from

For further information on OutsourceWorld 2004, please contact:
Faye Bosworth at Wide PR
T: 07867 608952

This press release was distributed by ResponseSource Press Release Wire on behalf of Wide PR in the following categories: Business & Finance, Computing & Telecoms, for more information visit