London – May 13, 2004 – Datawatch Corporation (NASDAQ: DWCH), a leading provider of report management, data transformation and service management solutions, today announced that its Datawatch Visual|QSM service management solution deployment at the BBC won this year’s Help Desk Support Excellence Award. The award was presented to the BBC IT team on April 28th at the 2004 HDI Conference during Helpdesk & IT Support Week in London. The Datawatch winning entry was singled out for achievement, service provided, and innovation among other prestigious entrants
Visual|QSM was first adopted by the BBC during an ambitious IT support process restructuring for BBC’s 11,000 IT users scattered throughout various London offices, beginning in 2001. By centralising support for a complex configuration of desktop, infrastructure, audio and visual systems, Datawatch and the BBC were able to reduce support costs, improve overall quality of service, and increase the efficiency and accuracy of IT staff efforts.
“This award recognises both the BBC’s progressive vision to maximise its existing IT investment, and Datawatch’s renowned ease of use, Web integration and unparalleled performance at low cost,” said Calvin MacKay, Senior Vice President, Datawatch Enterprise Solutions. “This collectively accounts for the BBC deployment standing out among the other entries.”
Visual|QSM is a world leading ITIL Certified Service Management tool. Refined over 12 years, it is being used by enterprises to provide world-class Business Process Management (BPM) and reliable support to their users and customers. Visual|QSM focuses on the smooth running of support organizations by empowering users with the ability to manage their customers quickly and easily. Highly adaptable, Visual|QSM concentrates on enhancing existing enterprise business processes, ensuring that Service Level Agreements are met, changes are correctly and quickly implemented, and customers are highly satisfied.
ABOUT DATAWATCH CORPORATION
Datawatch Corporation helps organisations easily access, integrate, and distribute information inside and outside the enterprise. From shared services and change management to help desk and problem management, Datawatch Corporation provides solutions that allow organisations to fully leverage their existing infrastructures. Datawatch products are used in more than 20,000 companies, institutions and government agencies worldwide.
Visual|QSM is available from Datawatch International
Datawatch International Limited
Tel: +44 01923 299 000
Fax: +44 01923 266 284
The corporate address for Datawatch is 175 Cabot Street, Suite 503, Lowell, MA 01854-3633; telephone (978) 441-2200. More information on Datawatch and its solutions can be found at www.datawatch.com.
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