MM Group, the fourth largest contact centre outsourcer in the UK, announced today the sale of 92.5% of its ordinary equity to SR.Teleperformance, the world’s 2nd largest provider of outsourced CRM and contact centre services.
Based in Bristol, MM Group has a nationwide network of multi-media contact centres in the UK and Northern Ireland providing outsourced call centre solutions for some of the world’s leading brands.
MM Group has achieved its position through an enterprising acquisition strategy, recently purchasing its neighbour and competitor Contact 24, and significant organic growth. It has made no secret of its desire to be the UK’s no. 1 service provider.. This investment by SR.Teleperformance, who have 150 contact centres in 34 countries and two in the UK, will strengthen MM Group’s ability to continue to pursue this strategy.
MM Group is expected to generate revenues this year of around 62 million Euros.
Jeff Smith, Chairman of MM Group comments “We are extremely pleased about this investment. SR.Teleperformance is a powerful and professional group, managed by individuals with the same values as us and extensive knowledge about the outsourcing industry. We know that together we will be able to deliver an even better service to our respective clients in the UK market. This new partnership is the basis for creating a new and exciting future.”
Christophe Allard, Chairman of the Board of Directors of SR.Teleperformance, said “This new acquisition, released just after Call Tech in the USA, allows us to become one of the leading providers in one of the key markets in the world and the UK. MM Group is an excellent company with strong management and a diversified client portfolio in the Financial Services, FMCG and government sectors. In the last few months we have twice reinforced our position as the world’s 2nd largest contact centre services provider, further diversifying its client base, its geographical infrastructure and enriching its management team.”
· Notes to editors
· Jeff Smith, Chairman of MM Group, will be available for telephone interviews from 9 am – 12 noon Wednesday, 26th May. Please call Tina Stanley, Tina Stanley & Associates to arrange – 01491 410250, 07909 967 657 or email email@example.com
· About MM Group
MM Group is the leading provider of outsourced contact centre solutions in the UK offering a range of CRM and call centre services including database management and specialist response handling and fulfilment services. MM Group employs over 1500 people in five locations. For more information please visit www.mmgroup.co.uk
· About SR.Teleperformance Group
SR.Teleperformance (Euronext: FR 0000051807), the world’s no 2 provider of outsourced CRM and contact centre services and operates under various brands such as Teleperformance for integrated customer management including customer acquisition, customer service and customer growth programmes, as well as TechCity Solutions and Cash Performance respectively specialising in technical support and debt collection. The SR.Teleperformance Group, which 2003 turnover reached 1.05 billion US dollars, operates 31,000 computerised work stations across 150 contact centres in 34 countries in more than 35 different languages on behalf of a diversified client base of international companies. For more information please visit www.srteleperformance.com
· For more information and photograph requests please contact Tina Stanley, Tina Stanley & Associates Tel/fax 01491 410250 mobile 07909 967 657 and email firstname.lastname@example.org
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