Motorists stranded at the roadside can now find out exactly when help will arrive, thanks to a new system introduced by Green Flag Motoring Assistance.
New technology means that Green Flag customers who call for help using their mobile phone can receive messages informing them of the progress of the recovery and an estimated time of arrival at the scene of the breakdown. Recent research by Green Flag has revealed that the top reason motorists carry mobile phones in their cars is in case of a breakdown.
The system called Real Time Incident Updates sends text message updates automatically to keep customers informed on the progress of their recovery. The new technology also enables Green Flag’s recovery agents to inform the incident management centre of any changes. When the system receives an update it automatically sends an SMS text message update to the customer’s mobile phone.
Green Flag spokesperson Melanie Denny said: “Breaking down can be a distressing experience, particularly for lone drivers and drivers in dangerous or remote locations. This new service regularly reassures motorists that help is on its way, providing peace of mind and ensuring customers are fully informed every step of the way.”
The new service has been introduced as part of Green Flag’s ongoing strategy to improve and develop the entire motoring assistance process in line with technological developments. Around 30 per cent of Green Flag customers call for assistance from a mobile phone, meaning that the new service will benefit some 1,000 motorists every day.
Notes to editors
Green Flag Motoring Assistance provides roadside rescue and recovery to almost 5m customers 24 hours a day, 365 days a year.
Many join through unique partnership arrangements with some of the UK’s largest businesses and organisations.
Green Flag’s incident management centre in Leeds handles around 1m calls each year.
On average Green Flag reaches customers within 39 minutes (verified by 221,000 customer questionnaires received between January 2003 and December 2003).
Green Flag customers give the service a 98 per cent satisfaction rating (based on the results of questionnaires sent to 500,000 customers).
Customers have access to a national network of independent recovery agents and 6,000 qualified technicians.
More than 90 per cent get assistance within the hour.
Green Flag supports the best of British motor racing and is sponsor of the Green Flag British Touring Car Championship.
For further information contact Nigel Charlesworth or Melanie Denny at Green Flag on 0113 399 1427/1387 (out of hours 07711 964 615).
This press release was distributed by ResponseSource Press Release Wire on behalf of Green Flag Group in the following categories: Motoring, Transport & Logistics, for more information visit https://pressreleasewire.responsesource.com/about.