New initiative, Het Juridisch Loket, the Dutch equivalent of the UK’s Citizen’s Advice Bureau, has deployed Interactive Intelligence (NASDAQ: ININ; www.inin.com) business telephony software. The software, Customer Interaction Center® (CIC), will help the new organisation efficiently and effectively process legal support questions from both businesses and consumers. Using the system, calls to a central number and questions over the website (www.hetjl.nl) are intelligently and automatically routed to thirty regional offices over an IP network. At busy times, callers can elect to leave messages and have their calls returned later.
Mr. Hein Jan Donner, the Dutch Minister of Justice, officially opened the first Juridisch Loket office in Breda, Netherlands, on Friday 18 June 2004. This marked a chain of thirty offices being opened around the Netherlands as part of a restructure of the Dutch legal support system. Parts of this plan include several new lawyers’ offices which emerged from the old system, Bureaus voor Rechtshulp (Offices for Legal Support).
Interactive Intelligence partner, KPN (the Dutch equivalent of BT), and project group ICT Het Juridisch Loket, managed by Informatie Management Nederland, jointly designed and built the central contact centre. They selected the Interactive Intelligence software based on its efficient customer contact processing. Contact centre agents use a single application to manage all types of customer contacts efficiently, supported by scripts if needed, including questions asked over the Internet.
“This is an amazing project,” said Gary Blough, VP for Operations, EMEA. “Interactive Intelligence has quite a pedigree in government and local government projects, but it’s rare to have involvement in something quite as unique as this. Our software is really at its best where people can make productivity gains by making it easy for consumers and businesses to make contact in a way that’s convenient for them.”
Het Juridisch Loket literally translated means the Legal Desk.
Notes to editors:
The number which Dutch callers use is a single number: 0900-8020
About Interactive Intelligence Inc.
Interactive Intelligence Inc. (Nasdaq: ININ) is a global developer of Microsoft-based business communications solutions. It develops software for IP telephony, contact centre automation, unified communications, and customer self-service. The company was founded in 1994 and has more than 1,000 customers worldwide. Recent awards include Software Magazine’s 2003 Top 500 Global Software and Services Companies, and ContactCenterWorld.com's 2004 Members' Choice. Interactive Intelligence employs approximately 350 people and is headquartered in Indianapolis, Indiana, U.S.A. The company has 12 offices throughout North America, Europe and Asia. The EMEA corporate office is located in Uxbridge, England, and has more than 250 customers throughout EMEA, including companies such as Cetelem, Skandia, and Telefonica. Its telephone number is +44 20 8867 3670; on the Web: http://www.ININ.com.
This release contains certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.
Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.
Marketing Director, EMEA
Interactive Intelligence Inc.
T: +44 (0) 20 8867 3675
T: +44 (0) 118 944 0394
M: +44 (0) 7771 817015
Marcommit PR, Netherlands
T: + 31 (0) 35-582 27 30
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