Herbalife Europe, the European operation of Herbalife International, which develops, markets and distributes weight management, nutritional and personal care products in 58 countries worldwide, has deployed QuickAddress at its European contact centre in Uxbridge, Middlesex.
QuickAddress software, from leading data accuracy group QAS, empowers contact centre operators to quickly capture accurate delivery address details for a customer base extending throughout Northern Europe.
QuickAddress provides Herbalife operatives with access to over 80 million addresses based on data secured from national postal authorities, or their equivalent, and enhanced by QAS. Data provided encompasses The Netherlands, France, Belgium, Sweden, Denmark, Norway, Finland and The UK.
QuickAddress is also employed in the back office to ensure the address details of Herbalife independent distributors are accurate.
Neil Spiers, Regional Head, Europe North, Herbalife Europe, commented, “We were experiencing some delayed shipments and incurring reshipment costs due to inaccurate address data being entered in our Reflections database. Our operatives were often dealing with unfamiliar address formats from different countries. A significant number of delivery problems were the result of incomplete data where deliveries were being made to a block of flats.
“QuickAddress has offered a solution to improving both our business processes and the level of service we provide Herbalife independent distributors and customers.”
Simon Worth, CEO of QAS, commented, “The broad range of international address data that QuickAddress can deliver to an organisation helps support the centralisation of operations. Supporting the capture of this data removes a potential stumbling block to reaping the commercial benefits of this process.”
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Established in 1990 QAS is the pre-eminent international developer of data accuracy solutions. The group has UK offices in London, Edinburgh, and Manchester. Worldwide QAS has offices across Europe, The US, Australia and an office in Singapore. Group turnover to 30th June 2003 was £43 million.
QuickAddress is utilised by nearly 9000 organisations worldwide. Based on data secured from national postal authorities, and other leading data sources, and enhanced by QAS the QuickAddress DataWorld suite will capture, clean, and maintain name and address records within any organisation. This data can then be enhanced by the addition of information from over 70 datasets.
QAS was a winner of a Queen’s Award for Enterprise in the Innovation category in 2001.
QAS partners include Siebel Systems, Inc., Oracle Corporation, PeopleSoft, Microsoft and FrontRange Solutions.
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