Garlands Call Centres is pleased to announce that it is to be the Overall Sponsor of the 2004 European Call Centre of the Year Awards. The Awards finals is a key feature of the annual two-day Call Centre Expo show, staged this year at the Birmingham NEC, 29-30 September 2004.
The European Call Centre of the Year Awards is the industry’s largest annual awards event in celebration of the achievements of the European customer contact industry. This year, entries have been received from countries as far afield as Austria and Turkey – with a multitude of countries including Holland, Spain, the UK and Sweden represented on the judging committee. Finalists have recently been named (see www.callcentreawards.co.uk for a full list) and the winners will be announced at a black tie dinner on the evening of Wednesday September 29 at the Hilton Hotel, NEC, Birmingham.
There are 20 categories in total covered by the awards, including: Best Call Centre Environment, Best Customer Experience, Best Call Centre Under 50 Seats and European Call Centre Professional of the Year, and Certificates of Excellence.
“The European call centre industry has come a very long way in a short space of time and can be justifiably proud of what it's achieved” said Chey Garland, Chief Executive of Garlands Call Centres. “The European Call Centre Awards is a celebration of those achievements and of the superb service that day-in, day-out, is being delivered to customers. Garlands is extremely pleased to be sponsoring this year's event."
Garlands Call Centres is the UK’s leading provider of outsourced customer contact services via phone, email and the Web. Garlands’ services range from customer service to outbound customer acquisition, debt collection, customer retention, technical assistance, cross-selling, upselling, staff accounts, activations, credit management, customer registrations and customer lifecycle management.
Garlands provides an integrated multi-channel contact handling capability with the ability to manage customer contacts via phone, email and the Web as a single queue and in accordance with user-defined business rules. The company has a blue chip client list that includes leading businesses in the telecoms (mobile and fixed), utilities, Internet services, multi media entertainment and financial services industries.
Garlands believes that people are the key to delivering superlative customer service. It provides comprehensive and innovative programmes with a holistic focus to develop the skills of its staff - programmes that extend beyond the call centre and into the local community. Garlands Call Centres received a Special Commendation for HR Excellence at the 2003 HR Excellence Awards.
Garlands owns three prestigious contact centre sites, two in Hartlepool Marina and one in Middlesbrough town centre. With 2500 personnel, Garlands is the second largest private employer in the Tees Valley.
Garlands was named ‘Tees Valley Company of the Year’ at the 2004 Tees Valley Business Awards, ‘Best Large UK Contact Centre’ at the 2002 National Customer Service Awards and was a finalist in the category ‘Best Inbound UK Contact Centre’ at the 2004 National Sales Awards. Garlands Chief Executive, Chey Garland, was named ‘Business Services Entrepreneur of the Year’ at the 2002 Ernst and Young Entrepreneur of the Year Finals, ‘Best Business Leader’ in the 100+ employee category at the 2002 Sage Business Awards, and was a finalist in the ‘CRM Business Leader of the Year’ category of the 2004 CRM Industry Awards.
For further media information, please contact:
Garlands Call Centres
Tel: 020 8744 9168
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