The need to record telephone conversations has never been more apparent than during 2004. Tough new regulation of mortgage and insurance brokers by the Financial Services Authority (FSA) is just one area where the recording of calls to protect against disputes could be critical. Many of these businesses are often small branch offices with only a few lines or extensions, as are many contact centres. Retell are the only call recording company with a range of products to suit all sizes of business and at a price that can't be missed. We have driven the cost of call recording down to take it within reach of smaller offices with the introduction of our 8, 16 and 30 channel PRI ISDN 30 recording systems which start at only £5000. Team leaders, supervisors and managers throughout the country have found our call recording software at only £250 per desk an ideal solution for telephone training.
Throughout 2004 we have introduced a range of products to help every type of business to be able to meet and exceed their customers expectations. What the customer hears when the call is answered (if it is answered), what happens when they are on hold and the type of service they receive when they finally speak to someone has never been more important? Our products now include high capacity answering machines, call management systems, voice on hold, call recording, quality measurement software to improve the customer experience and a range of handsets and headsets to help improve the employee experience. And to help cut costs even further Retell can now save businesses up to 30% on their phone calls with no loss of service and no change of number.
Lease rental deals are available on all systems in order to help business spread the cost of payment, benefit from new technology and gain tax advantages into the bargain.
Some products are available on free trial and money back guarantees are available in the unlikely event that our post sale service call, unlimited help desk support, remote set up facility or web cam support fails to impress.
See Retell on stand J26 at Call Centre Expo 2004 – Birmingham NEC on the 29th & 30th September.
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