Skip navigation
Skip navigation
You are using an outdated browser. Please upgrade your browser.

Heathrow Express, the high-speed rail air link, has developed a ‘Safe Trolley Guide’ in conjunction with BAA Heathrow, to help get you and your luggage around the terminals. With almost 6 million passengers using Heathrow Airport in June this year and a busy summer period approaching, the airport’s 12000 luggage trolleys are going to be in high demand over the holidays.

While the way you stack your airport trolley may not seem important, when well packed it can avoid damage to your belongings and personal accidents in the busy airport environment, ensuring a stress free journey for you and fellow travellers.

So to help avoid trolley incidents this summer follow these top tips from Heathrow Express and BAA Heathrow Airport:

Here are some top tips for using your trolley safely

 Pack your trolley according to weight - placing the larger and heavier
items at the bottom.

 Do not pile your trolley too high - ensure the luggage does not exceed
the height of the trolley handle and that it does not protrude too far
over the sides.

 Make sure that no straps are trailing - these might become caught in
the wheels of your or another trolley.

 Never sit on or allow others to sit on a trolley.

 Always use both hands to steer and control the trolley.

 Use the lifts to take your trolley between floors - it is safer than
carrying your luggage on the escalators.

 If you require help just ask one of our train staff.

Brian Raven, Managing Director of Heathrow Express, adds, ‘Everyone tends to take the humble airport trolley for granted or even use them inappropriately such as to carry children. Following our easy guide can help to make your journey to and from the terminal as straightforward as possible.’


Notes to editors
 The Safe Airport Trolley Guide is at and can be downloaded as an Adobe acrobat pdf.
 Pictures showing both a correctly and incorrectly packed trolley are available.

For media information contact Stephen/Rachel at srf on
01256 701010, or email
Or Mark Mann /Suzanne Withers in the Heathrow Express press office on
020 8750 6622.

This press release was distributed by ResponseSource Press Release Wire on behalf of SRF Communication Matters in the following categories: Travel, for more information visit