Robert Wint, Verint Systems, tel: 01932 839500, email@example.com
Adrienne Routledge, 020 8249 6555, firstname.lastname@example.org
esure Drives Enterprise Quality With Verint ULTRA Intelligent Recording
Customer Service Enhancements Will Fuel Direct
Insurer’s Growth in the UK
Weybridge, Surrey, 22 July 2004: Verint Systems Inc. (NASDAQ: VRNT), a leading provider of analytic software-based solutions for communications interception, networked video security and surveillance, and business intelligence, announced today that direct insurer, esure, has implemented Verint’s ULTRA™ Intelligent Recording solution across its contact centres in the UK to provide enhanced service to its rapidly growing customer base. esure is a member of the HBOS Group and provides home, auto and travel insurance to more than 850,000 customers.
“Our contact centres are the first point of contact with our customers and it’s vital that we create the right impression every time they call,” says Dave Thompson, head of operations for esure. “Using ULTRA to record and analyse customer contacts gives us the intelligence we need to monitor contact centre performance and to ensure that our customers are receiving the best possible service.”
“esure joins the growing base of leading insurance providers that have selected ULTRA to help power quality enhancements within their organisations,” says David Parcell, managing director, EMEA, Verint Systems. “ULTRA’s actionable intelligence will enable esure to improve quality of their customer interactions and create more successful customer growth strategies.”
Verint’s ULTRA Intelligent Recording allows organisations of all sizes to cost effectively capture every customer interaction and extract the actionable intelligence contained within these transactions – whether from telephone, Voice-over-IP, email, chat or agent assisted co-browsing contacts. Easy access to customer data through ULTRA’s Web-based desktop portal enables enterprises to use what they learn from customer contacts to optimise their processes, increase productivity, comply with risk management requirements and improve service to their customers.
About Verint Systems Inc.
Verint Systems Inc., headquartered in Melville, New York, is a leading provider of analytic software-based solutions for communications interception, digital video security and surveillance, and enterprise business intelligence. Verint software, which is used by over 1,000 organizations in over 50 countries worldwide, generates actionable intelligence through the collection, retention and analysis of voice, fax, video, email, Internet and data transmissions from multiple communications networks. Verint is a subsidiary of Comverse Technology, Inc. (NASDAQ: CMVT). Visit us at our website www.verint.com.
Note: Certain statements concerning Verint’s future results or prospects are “forward-looking statements” under the Private Securities Litigation Reform Act of 1995. There can be no assurances that forward-looking statements will be achieved, and actual results could differ materially from forecasts and estimates. Important factors that could cause actual results to differ materially include: changes in the demand for Verint's products; further decline in information technology spending; the uncertainty of customer acceptance of Verint’s products; Verint’s lengthy and variable sales cycle makes it difficult to predict operating results; dependence on contracts with governments for a significant portion of Verint’s revenues; markets for Verint’s products failing to develop; risks that Verint’s intellectual property rights may not be adequate to protect its business; risks associated with rapidly changing technology and the ability of Verint to introduce new products on a timely and cost-effective basis; inability to maintain relationships with value added resellers and systems integrators; risks associated with Verint's ability to retain existing personnel and recruit and retain qualified personnel; risks associated with changes in the competitive or regulatory environment in which Verint operates; risks associated with significant foreign operations, including fluctuations in foreign currency exchange rates; risks associated with Comverse Technology, Inc. controlling Verint’s business and affairs; and other risks described in filings with the Securities and Exchange Commission. These risks and uncertainties, as well as others, are discussed in greater detail in the filings of Verint with the Securities and Exchange Commission. All documents are available through the SEC’s Electronic Data Gathering Analysis and Retrieval system (EDGAR) at www.sec.gov or from Verint’s website at www.verint.com. Verint makes no commitment to revise or update any forward-looking statements.
Verint, the Verint word mark, STAR-GATE, RELIANT, LORONIX and ULTRA are trademarks of Verint Systems Inc. Other names may be trademarks of their respective owners.
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