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NEW SWIFT SYSTEM FOR VITAL SERVICES

The City of Edinburgh Council has selected BT Syntegra to implement its Social Work Systems modernisation project.

In the next four years, over £5 million is being invested by the Council to replace and enhance ageing computer systems, which date back to the 1980s, with a modern system designed especially to help social work staff manage the contact they have with clients. The Council will also make significant investment in reviewing its business processes, including standardising and streamlining ways of working across all social work services.

The project will see specialist social work software, SWIFT from Anite, implemented over the next four years as part of the Council’s Smart City programme which aims to change the way the Council organises and delivers its services to be efficient, effective and customer focused.

Tom Aitchison, chief executive of the City of Edinburgh Council, said: “We’re making a significant investment in crucial Council services. By 2008, we will have for the first time a single electronic social care record for all our clients. It will also provide the base from which we can share information with health authorities, housing, education and the police – a key step to help us continuing to improve services in the future.”

BT Syntegra, BT’s global consulting and systems integration business and the Council began work on the social work modernisation project in April 2003.

Steve Gillies, programme director for BT Syntegra, commented: “We are pleased to build on our ten-year partnership with the Council. It allows us to demonstrate further our skills as a thought leader in the Scottish modernising-government marketplace.

“This is also a highly visible and critical project for the council. It will be watched with interest by the Scottish Executive as well as health, social work and related professions.”

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About BT Syntegra
BT Syntegra plays a key role in BT's information and communications technology (ICT) strategy as its expert in business transformation and change management.
It employs more than 5,000 business and technical professionals worldwide and in the financial year ended March 2004 reported revenues of £721 million, up nearly 16 per cent from £623 million.

BT Syntegra helps organisations transform the way that they operate by applying business knowledge and technology to make possible new and better ways of working.

Its primary activity is the provision of consultancy and systems integration services including business consultancy, complex programme management and custom systems design, development and operation.

To complement its own specialisation BT Syntegra, where needed, is able to call upon skill and expertise from other parts of BT. www.btsyntegra.com

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