POST CTI, a value-added distributor of standards-based communications products, and Artisoft Inc., a leading provider of open systems IP-PBX and call centre products, announce today a distribution agreement that will see the immediate UK launch of Artisoft's TeleVantage 6.0 IP-PBX and call centre solution.
TeleVantage 6.0 delivers a comprehensive range of communications capabilities to medium-size businesses, branch offices and call centres including:
* Telephone switching/ PBX
* Unified messaging
* Conference bridge facilities
* Call centre management
* CRM integration
* Call recording
* Point and click call control
TeleVantage contains a wealth of flexible features to improve customer service and enhance productivity, while at the same time lowering cost of ownership.
With version 6.0, Artisoft has introduced TeleVantage ViewPoint, a new version of the system's graphical interface that allows users to visually manage their calls and messages from any PC. All ViewPoint features can be used with any remote phone - including IP, home and cell phones - allowing telecommuters and mobile workers to point-and-click to conference or record calls; juggle multiple calls on hold; and drag and drop to transfer calls or dial numbers. ViewPoint transforms remote phones into fully functional TeleVantage office extensions, offering the perfect solution for organisations that employ home office or travelling workers.
Version 6 also greatly expands the range of companies that can benefit from TeleVantage. Scalability has been increased by 50% to accommodate larger organisations, supporting up to 288 incoming trunks and 720 phones per TeleVantage server. For smaller configurations, TeleVantage now supports Intel Dialogic telephony hardware - also available from POST CTI - that handles 4 trunks, 8 stations, 4 VoIP calls and conferencing using a single PCI slot, making it a cost-effective choice for corporate branch and small offices.
TeleVantage 6.0 also extends its powerful call centre capabilities to better manage queue and agent performance as well as overall system trunk and phone usage. For example, call centre administrators can ensure calls are handled quickly by defining new rules when calls will be sent to overflow agents instead of waiting for primary agents to be free. TeleVantage also includes a new suite of real-time statistics and reports, further empowering organisations to enhance customer service, improve performance and reduce costs.
"TeleVantage 6.0 provides businesses with incredible flexibility to manage their communications according to their unique business needs," said Steve Manson, president and CEO of Artisoft. "From the flexible, open feature set to the affordable, comprehensive call centre solution, TeleVantage is the answer for organisations that are looking for a robust communications solution that will grow along with the business and continue to deliver a strong return on investment."
"We are delighted to announce the UK launch of TeleVantage 6.0" said Neil May, Managing Director, POST CTI. "TeleVantage is globally recognised as one of the industry's leading PC-based multi-application platforms and with version 6.0, Artisoft has added important new functionality, making the business case for medium-size businesses, branch offices and call centres even more compelling".
For further information, contact POST CTI on +44 (0)870 1266633 or email email@example.com
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About POST CTI
POST CTI is a Value Added Distributor (VAD) of standard-based communications building blocks from leading manufacturers such as Intel, Envox, HP, Scansoft and Nuance. POST CTI is the only VAD of Intel Telecom Products in the UK and the largest VAD for Intel telecom products in EMEA.
POST CTI provides Value Added Resellers, Systems Integrators and Developers with a single convenient source for communications technologies. In addition to providing a broad and competitively-priced product selection, the company offers custom system integration services and advice, finance options, sales training and marketing/technical educational seminars.
Artisoft is a leading provider of open systems IP-PBX and call centre solutions. The company's flagship product, TeleVantage delivers unprecedented communications capabilities to medium-size businesses, branch offices and call centres. The flexible software-based feature set, including intelligent call management, unified messaging, automatic call recording, graphical desktop call control and the comprehensive TeleVantage Call Center, is easy to customise and administer, allowing businesses to dramatically improve customer service and employee productivity. Built on industry standards and supported by world-class Intel technologies, TeleVantage eliminates the need for proprietary hardware, enabling it to grow and evolve as business needs change while maintaining a low cost of ownership. Artisoft's innovative software products have consistently garnered industry recognition for technical excellence, winning more than 35 industry awards. The company distributes its products and
services worldwide through a dedicated and growing channel of authorised resellers. For more information, please visit www.artisoft.com.
For further information please contact:
Neil May, POST CTI Tel: +44 (0)870 1266633 email: firstname.lastname@example.org
Michael Gray, Gray Associates Ltd. Tel: +44 (0) 20 8744 9168 email: email@example.com
Eoin Mulligan Tel: +353 87 698 8787 email: firstname.lastname@example.org
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