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Companies who use project management or professional services automation (PSA) software are unhappy with the results, according to a recent survey from PMP Research. It found that 42% of those polled felt the software fails to meet their needs.

Around half (49%) maintain that it is not easy to develop a business case for introducing such applications, while more than three-quarters reckon it is either ‘somewhat hard’ (66%) or ‘very hard’ (16%) to measure the impact or benefit of adopting the software.

While most say their current project management system handles key areas such as resource allocation (88%) and resource utilisation (80%) satisfactorily, only half can automatically monitor the total costs for a particular project (54%) or record expenses outgoings (52%).

More sophisticated analysis is often problematic, with 41% stating that their current tools do not offer a consolidated view across all their projects.

While two-thirds of the sample (68%) have adopted a formal methodology for project management, only half (49%) say this is fully supported by their current project management software.

This may be one reason for high levels of concern about the impact of introducing such applications. Three-quarters of the sample believe that implementing project management or PSA software will require either ‘some’ (42%) or ‘substantial’ (36%) business process re-engineering effort.

Overall, the survey found that adoption of project management software is slow, with 70% of companies continuing to record project expenses manually, and over half (54%) relying on manual time recording processes.

However, companies are enthusiastic about PSA, a specialist application aimed at service organisations such as consultancies and legal firms. Around half the sample (52%) claim that PSA is now more important to their organisation than was the case two years ago.

And although just 8% already have such a solution in place, 22% plan to have PSA software within the next two years and 26% within the next five years.

For this survey, PMP Research polled a range of UK-based organisations split between professional services providers and inhouse service providers. A third (33%) came from manufacturing industry and a quarter (26%) from the financial services sector.

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Note for editors:
About PMP Research
PMP Research, founded in 1990, is the leading European independent analyst firm and part
of PMP Group Services. The firm provides bespoke research, analysis and consultancy on a
UK, European or global basis, typically within the IT, telecoms and professional services

Clients include Accenture, KPMG, AT&T, Cisco, Oracle and SAP.

PMP Research being part of the PMP Group, has access to a database of over
68,000 individuals. This unique facility reduces cost and timescales for any project

Press enquiries:
For more information please contact Steve Markwell on 0870 908 8767 or email

PMP Research
15 Chiltern Business Centre
63-65 Woodside Road
Bucks HP6 6AA
Telephone : 0870 908 8767

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