Aspect Communications Corporation (Nasdaq: ASPT), a leading provider of enterprise customer contact solutions, announces that the Aspect Uniphi Connect solution won the 'Best of Show' award at the International Call Center Management Conference and Exposition held in Chicago, USA, earlier this month.
Aspect's solution is a hybrid call centre product for deploying both PSTN and IP-based agents on a single platform and was elected by independent judges as 'Best of the Best' among products and services exhibited by more than 100 companies at ICCM.
"Companies have invested heavily in their contact centre equipment and applications over a period of many years. As a result, while they're interested in migrating to voice-over-IP solutions, they want to be able to define the evolution timetable," said ICCM awards judge Sheila McGee-Smith, president & principal analyst, McGee-Smith Analytics. "Companies are using Aspect's solution to quickly and affordably add remote sites and deploy at-home agents, gaining a unified view of all contact centre operations and simplifying administration, while leveraging existing infrastructure. The opportunity to talk first hand to customers of the Aspect Uniphi Connect solution - and hear their enthusiasm for the solution - contributed to Aspect winning this award."
"ICCM is an important contact centre industry event that attracts a wide range of users, vendors, key analysts and media. Winning this award at ICCM is an honour because it reinforces to the industry and to customers that Aspect's hybrid solution is world-class, allowing customers to add voice over IP while leveraging existing call centre investments," said Brian Gentile, senior vice president and chief marketing officer, Aspect.
Judges for the Best of Show awards at ICCM represented Aon Consulting, The Call Center School, Carlini & Associates, CCNG Australia, McGee-Smith Analytics, RealMarket, Saddletree Research, Service Monitor Management Consultants and the Texas Workforce Commission Tele-Center. The Aspect Uniphi Connect solution consists of an agent desktop that supports both PSTN and IP networks and makes it simpler for businesses to extend single and multisite call centres, reach lower-cost labour-pool areas and create flexible deployments for environments such as branch offices and at-home agents. For transporting voice over an IP network, it includes an IP card for Aspect Call Center version 9 and IP phones, supports open industry standards and is SIP compliant. In addition, the Aspect Uniphi Connect solution enables the administration of PSTN- and IP-based agents relying on the same best-of-breed development, management and reporting tools used by Aspect Call Center customers worldwide.
About Aspect Communications
Aspect Communications Corporation is a leading provider of contact centre solutions and services that enable businesses to manage and optimise customer communications. Aspect's global customer base includes more than two-thirds of the Fortune 50 and leading corporations in a range of industries, including transportation, financial services, insurance, telecommunications, retail and outsourcing, as well as large government agencies. The company's leadership is based on 18 years of expertise. Aspect is headquartered in San Jose, California, with 24 offices in 11 countries around the world as well as an extensive global network of systems integrators, independent software vendors and distribution partners. Aspect's UK offices are in Stockley Park, Uxbridge, Middlesex and can be reached on 0800 ASPECT (i.e. 0800 277328).
Aspect, the Aspect logo and the phrases and marks relating to other Aspect products and services discussed in this press release constitute one or both of the following: (1) registered trademarks and/or service marks of Aspect Communications Corporation in the United States and/or other countries or (2) intellectual property subject to protection under common law principles. All other names and marks mentioned in this document are properties of their respective owners.
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