Aspect Communications Corporation, a leading provider of enterprise customer contact solutions, announces that Dirk Speas has joined Aspect as senior vice president of worldwide customer services, reporting to Gary Barnett, Aspect’s president and chief executive officer.
Speas brings to Aspect 25 years of experience in management roles at leading communications technology companies. In addition to his strong management experience and industry background, Speas brings expertise in elevating and maintaining customer satisfaction levels and overseeing global customer service operations.
Speas recently served as vice president of worldwide customer support at Cisco-acquired Latitude Communications where he transformed the support organisation. Speas’ contributions at Latitude led to a dramatic increase in customer satisfaction. In his first two years at Latitude, he simultaneously served as vice president of international sales. Previously, Speas spent 10 years at Aspect holding executive-level positions in international sales, product development, manufacturing and customer operations. He also held a number of manufacturing and customer support management positions with ROLM Corporation.
“Dirk’s track record and industry experience make him a valuable member of Aspect’s executive management team,” said Barnett. “Aspect is customer-focused with regional user groups and customer advisory boards established globally. Our customers reinforce to us that the industry is undergoing significant changes as businesses adopt new technologies, increase outsourcing and establish remote sites. And Aspect is introducing new solutions to address these market trends. Dirk will be evaluating this dynamic landscape and driving our services business to meet customers’ evolving needs for services, support and training.”
“I’m pleased to take on this role at Aspect,” said Speas. “Aspect has earned a reputation for delivering outstanding service, support and education. In this market, strong services offerings are valued by customers and help differentiate businesses. I look forward to working with Aspect’s services organisation and customer base to refine and create programs that address customers’ requirements in today’s challenging customer-care environment.”
In addition to Latitude, Aspect and ROLM, Speas has worked in auditing and consulting for Ernst & Young and in grant and contract research management for the United States Public Health Service. He has a master’s degree in business administration and a master of science degree in operations research from Stanford University, where he also earned a bachelor of science degree in industrial engineering.
About Aspect Communications
Aspect Communications Corporation is a leading provider of contact centre solutions and services that enable businesses to manage and optimise customer communications. Aspect's global customer base includes more than two-thirds of the Fortune 50 and leading corporations in a range of industries, including transportation, financial services, insurance, telecommunications, retail and outsourcing, as well as large government agencies. The company's leadership is based on 18 years of expertise. Aspect is headquartered in San Jose, California, with 24 offices in 11 countries around the world as well as an extensive global network of systems integrators, independent software vendors and distribution partners. Aspect's UK offices are in Stockley Park, Uxbridge, Middlesex and can be reached on 0800 ASPECT (i.e. 0800 277328).
Aspect, the Aspect logo and the phrases and marks relating to other Aspect products and services discussed in this press release constitute one or both of the following: (1) registered trademarks and/or service marks of Aspect Communications Corporation in the United States and/or other countries or (2) intellectual property subject to protection under common law principles. All other names and marks mentioned in this document are properties of their respective owners.
For further information please contact:
+44 (0)20 8589 1000
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