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Organisations Don't Protect Against Email Messages Lost By Server Outages

London, UK – 7th September 2004 – Many large enterprises are risking their business by not providing adequate measures to safeguard against losing email when servers fail, is the stark warning from BorderWare Technologies. The maker of MXtreme, the market-leading email security solution, cites that message queuing, an inherent function of email security systems designed to protect against spam, viruses and other threats, is the main area at risk and says that regardless of whether round robin or load balancers are used, high-availability cannot be achieved unless the data itself can be protected against loss.

If a system in a cluster should fail after it has received a message but before it has delivered it, that message will be lost forever. All SMTP store-and-forward relays are subject to the same message queuing vulnerability. As mail volumes have increased, this vulnerability has grown, and the number of messages that may be in this state – received but not yet delivered – can easily climb into the thousands. A recent survey conducted by Osterman Research revealed that more than 80% of enterprises have experienced an unplanned email outage, averaging 5.7 hours.

"We're all outraged when the postal service looses or delays mail and yet organisations just shrug their shoulders when email is lost because of a system failure," comments Peter Cox, Vice President of BorderWare Technologies. "Today's email messages carry far more business-critical information than the majority of snail mail. Delaying a vital order can cost large businesses hundreds of thousands in lost productivity, missed contractual deadlines, delayed invoices and payments, the loss of goodwill, and revenue."

In the last eighteen months, email has become increasingly transactional in nature. Confirmation of purchases, exchange of financial and legal information, and time-sensitive documents are all considered normal activities over email. Missing that one critical email due to a spam false-positive, an inappropriately configured policy or a virus outbreak can be detrimental, but losing hundreds or thousands of messages because a server has crashed, can seriously affect an organisation's bottom line. Enterprises are also legally liable once an email has been received by their messaging system.

"Email has moved way beyond being just an effective method of communicating but you wouldn't recognise its importance by the ad-hoc way that organisations treat email in their business continuity plans," continues Cox. "Most plans offer very little protection against the possible loss of email due to overloading or outright system failure. They need to implement a solution that replicates queues and intelligently synchronizes messages to a defined mirror system within a cluster. That way, if any system should fail, the mirror system will deliver its messages."

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About MXtreme
MXtreme Mail Firewall, The Benchmark for Email Security, is the ideal platform to replace existing mail gateways with a Certified Secure solution. It installs at the network edge to deliver the most comprehensive perimeter security for an organization's email infrastructure. MXtreme is the only mail firewall to gain a Common Criteria EAL4+ security certification, assuring users that their email systems are protected against spam, viruses, Denial-of-Service attacks like MyDoom, buffer overflows, directory harvesting, and other vulnerabilities that could paralyze email communications. MXtreme also provides the industry's first failsafe clustering architecture for high-availability to ensure zero downtime, zero latency and zero message loss.

About BorderWare
Founded in 1994, BorderWare Technologies Inc. is the benchmark provider of messaging security solutions for enterprises and government. BorderWare has more than 6000 customers with systems deployed at various military, intelligence, defence, national security agencies, and corporations worldwide. The company has developed affiliations and partnerships with some of the industry's most prominent companies in Internet infrastructure, security and messaging including Cisco Systems, F5 Networks, Sun Microsystems, RSA Security, Research In Motion (RIM), Symantec and Kaspersky Labs. BorderWare is a private company headquartered in Toronto, Canada with offices in London, Frankfurt, Stockholm, Dubai, Ottawa, Dallas, San Jose, New York, and Washington DC. For more information visit http://www.borderware.com.

(c) 2004 BorderWare Technologies Inc. All Rights Reserved. BorderWare and The Benchmark for Email Security are trademarks, and MXtreme is a registered trademark of BorderWare Technologies Inc. All other company and/or product names are trademarks and/or registered trademarks of their respective manufacturers.

Media Contacts:
Linda Quemper
BorderWare Technologies
+44 7768 334700
linda@borderware.com

Sara Claridge
Marylebone Media Relations
+44 1344 876558
sara@marylebone.co.uk



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