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A THIRD OF EUROPEAN BOARDROOMS LACK VISIBILITY OF CORE BUSINESS PROCESSES

Clear Link Between Business Process Management and Profitability According to New Economist Intelligence Unit Survey

Uxbridge, UK — September 13, 2004 — FileNet Corporation (Nasdaq: FILE), a leading provider of Enterprise Content Management (ECM) solutions has today announced the availability of new research into business process management conducted by the Economist Intelligence Unit.

The survey shows that boardrooms in over a third of European companies have no enterprise wide view of their business processes despite the fact that 96 percent identify a clear link between process management and profitability.

In addition, the survey shows that in 76 per cent of companies the responsibility for process management lies with multiple ‘line of business’ managers who are, in most cases, expected to work together to ensure that improvements to one part of the organization do not negatively impact another. Often no formal collaboration procedure exists.

Only 10 per cent of respondents said that they always have enough visibility of business processes to respond quickly and appropriately to external change. 41 per cent said that they do not manage the risk associated with that change in any systematic way leading to potential inefficiencies and customer dissatisfaction and operational risk.

Stephan Van Herck, Senior Vice President EMEA, FileNet, comments, “Senior executives have recognised the link between process and profitability and yet, in many companies process management is still decentralised and based upon a fragmented view of the larger picture. Integration between departments is ad hoc at best. It is not surprising then that many companies are considering Business Process Management tools as a way to analyse and optimise operations across the enterprise and manage the risk of both internal and external change.”

55 per cent of companies involved in the survey said that they are evaluating business process management tools. The biggest expected benefits were believed to be improved customer service (for 52 per cent) and reduced cost of operations (for 50 per cent).

About the EI Survey:

The Economist Intelligence Unit explored the views of 118 senior European executives across more than 14 countries in a survey conducted during May and June 2004. The survey examined how Europe’s corporate leaders view the business processes within their companies, how they manage those processes and the risks associated with them.

FileNet’s ECM: Focused on Better, Faster Decision-Making

As an industry visionary, FileNet believes that above all else, to succeed in today’s competitive business environment requires dynamic and informed decision-making. This requires the right business content be aggregated and delivered to the right people at the “critical moment” when a decision must be executed, so they have all the information necessary to make informed and accurate decisions. Faster decision-making can increase efficiency, improve service, reduce costs and ultimately increase profitability. Also, access to the right information at the right time can help employees avoid making poor or uninformed decisions, helping to manage risk exposure.

FileNet’s P8 ECM architecture combines comprehensive process management, integration capabilities and rich content management to drive better, faster decision-making. The company’s entire product line is differentiated by its comprehensive BPM capabilities, which include integrated process simulation, reporting and analytics, enabling customers to optimize business processes in real time.

About FileNet

FileNet Corporation helps organizations make better decisions by managing the content and processes that drive their business. FileNet’s Enterprise Content Management (ECM) solutions allow customers to build and sustain competitive advantage by managing content throughout their organizations, automating and streamlining their business processes, and providing the full spectrum of connectivity needed to simplify their critical and everyday decision-making.

FileNet ECM solutions deliver a comprehensive set of capabilities that integrate with existing information systems to provide cost-effective solutions that solve real-world business problems.

Since the Company’s founding in 1982, more than 4,000 organizations, including more than three quarters of the Fortune 100, have taken advantage of FileNet solutions for help in managing their mission-critical content and processes.

Headquartered in Costa Mesa, Calif., the Company markets its innovative ECM solutions in more than 90 countries through its own global sales, professional services and support organizations, as well as via its ValueNet® Partner network of resellers, system integrators and application developers.


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