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London, 5 October, 2004. The achievements of call & contact centres throughout Europe were celebrated and rewarded at the ninth European Call Centre of the Year Awards 2004 when it took place last week. Presented by Call Centre Focus magazine and sponsored by Garlands, the success of the evening was a fantastic tribute to the call & contact centre professionals who had demonstrated excellence in their fields.

"The strength of entries increases each year, which is a fabulous reflection of the call centre market," explains Alex Coxon, Editor of CCF. "The awards, judged by an independent panel of leading professionals from various consultancies, industry associations and media, recognise best practice across the industry. A high-light of the year, the awards ceremony itself provides organisations the opportunity to be commended for their achievements and the role they play within the industry."

The winners of the European Call Centre of the Year Awards 2004 are as follows:

Best Call Centre Under 50 Seats, sponsored by Invest NI
- Premium Credit Ltd

Call Centre Advisor of the Year, sponsored by Verint Systems
- Tina Brown (AXA PPP healthcare) and Patricia Cowen (Bank of Ireland 365)

Best Call Centre Recruitment Practice, sponsored by Hays Contact Centres
- AXA PPP healthcare

Best Call Centre Training, sponsored by Blue Sky Consulting
- National and Alamo Car Rental

Best Call Centre Culture, sponsored by The Procter Consultancy
- Barclays Bank PLC (Gadbrook Park Contact Centre)

Best Call Centre Environment, sponsored by Fennec Management Services
- Sage (UK) Limited

Best Outsource Relationship, sponsored by CM Insight
- D+S Europe AG for Gruner + Jahr

Best Customer Experience, sponsored by Academee
- Laithwaites (Direct Wines Ltd)

Best Customer Management Programme, sponsored by 24/7 Customer
- Sage (UK) Limited

Best Use of Technology, sponsored by Sabio
- Support Selling

Best Call Centre Improvement in Performance, sponsored by Calcom Group
- Halifax General Insurance

Call Centre People Manager of the Year, sponsored by Search Consultancy
- Carolyn Fullen (Bank of Ireland 365)

Call Centre Professional of the Year, sponsored by CCF
- Jonathan Weaver (Norwich Union Life Direct)

Campaign of the Year, sponsored by CCF
- Competence Call Center AG for WKO

Industry Champion, sponsored by The Call Centre Executive Forum
- Maurice Whelan (Vhi Healthcare)

Best Product of Call Centre Expo 2004, sponsored by Call Centre Expo
- Envision (Envision Performance Suite)

European Call Centre Professional of the Year, sponsored by Call Centre Expo
- Christian Legat (Competence Call Center AG)

Judges Special Award, sponsored by CCF
- Loop Customer Management Ltd

European Call Centre of the Year, sponsored by Avaya UK
- AXA PPP healthcare


Notes to Editor:

About CMP Information
CMP Information is the UK-headquartered professional media division of United Business Media plc.

Operating in the UK, US, Asia and Europe, CMPi delivers business media solutions to a number of industry sectors. Its products including magazines, exhibitions, conferences, awards, directories and websites are targeted at business professionals across a range of markets; these include Building & Property, Healthcare, Entertainment, Travel, Agriculture, IT & Games and Print.

Amongst its well-established brands are industry leading publications including Guitar Player, Building, Pulse, Travel Trade Gazette, Building Design, Property Week, Music Week, and Chemist & Druggist. CMPi also has a number of leading directories, compendiums and information services such as the Building Product Compendium, Benns Media, The Knowledge and the Professional Series. It also has a number of exhibitions recognised as the pre-eminent events in their respective market sectors. These include CPhI, FIE, The Interiors Event, ACPO, International Fire Expo and IFSEC.

CMPi’s magazines reach over 1.3 million readers directly through subscription, newsstand and controlled circulation, while over 250,000 business professionals and marketers visit its exhibitions each year. CMPi has approximately 1,000 employees and in 2003, CMPi’s revenues totalled £135m and its profits were £25.3m, providing around 25% of UBM’s group operating profits.

For further information, please contact:
Sarah Tanner
PR Executive
CMP Information

t: +44 (0) 20 7921 8522|m: 07730 679912|f: +44 (0) 20 7921 8549
CMP Information Ltd|Ludgate House|245 Blackfriars Road|London|SE1 9UY||

This press release was distributed by ResponseSource Press Release Wire on behalf of CMP Europe in the following categories: Business & Finance, Computing & Telecoms, for more information visit