London, 5 October, 2004. The achievements of call & contact centres throughout Europe were celebrated and rewarded at the ninth European Call Centre of the Year Awards 2004 when it took place last week. Presented by Call Centre Focus magazine and sponsored by Garlands, the success of the evening was a fantastic tribute to the call & contact centre professionals who had demonstrated excellence in their fields.
"The strength of entries increases each year, which is a fabulous reflection of the call centre market," explains Alex Coxon, Editor of CCF. "The awards, judged by an independent panel of leading professionals from various consultancies, industry associations and media, recognise best practice across the industry. A high-light of the year, the awards ceremony itself provides organisations the opportunity to be commended for their achievements and the role they play within the industry."
The winners of the European Call Centre of the Year Awards 2004 are as follows:
Best Call Centre Under 50 Seats, sponsored by Invest NI
- Premium Credit Ltd
Call Centre Advisor of the Year, sponsored by Verint Systems
- Tina Brown (AXA PPP healthcare) and Patricia Cowen (Bank of Ireland 365)
Best Call Centre Recruitment Practice, sponsored by Hays Contact Centres
- AXA PPP healthcare
Best Call Centre Training, sponsored by Blue Sky Consulting
- National and Alamo Car Rental
Best Call Centre Culture, sponsored by The Procter Consultancy
- Barclays Bank PLC (Gadbrook Park Contact Centre)
Best Call Centre Environment, sponsored by Fennec Management Services
- Sage (UK) Limited
Best Outsource Relationship, sponsored by CM Insight
- D+S Europe AG for Gruner + Jahr
Best Customer Experience, sponsored by Academee
- Laithwaites (Direct Wines Ltd)
Best Customer Management Programme, sponsored by 24/7 Customer
- Sage (UK) Limited
Best Use of Technology, sponsored by Sabio
- Support Selling
Best Call Centre Improvement in Performance, sponsored by Calcom Group
- Halifax General Insurance
Call Centre People Manager of the Year, sponsored by Search Consultancy
- Carolyn Fullen (Bank of Ireland 365)
Call Centre Professional of the Year, sponsored by CCF
- Jonathan Weaver (Norwich Union Life Direct)
Campaign of the Year, sponsored by CCF
- Competence Call Center AG for WKO
Industry Champion, sponsored by The Call Centre Executive Forum
- Maurice Whelan (Vhi Healthcare)
Best Product of Call Centre Expo 2004, sponsored by Call Centre Expo
- Envision (Envision Performance Suite)
European Call Centre Professional of the Year, sponsored by Call Centre Expo
- Christian Legat (Competence Call Center AG)
Judges Special Award, sponsored by CCF
- Loop Customer Management Ltd
European Call Centre of the Year, sponsored by Avaya UK
- AXA PPP healthcare
Notes to Editor:
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