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London, 5 October, 2004. The award-winning team(1) behind Call Centre Expo and the UK’s leading organiser of strategic business forums have joined forces to launch The Call Centre Executive Forum, a highly efficient and effective intimate business forum. The Call Centre Executive Forum will bring together senior call & contact centre decision-makers to meet the best and most relevant call & contact centre suppliers, network with industry peers and attend a cutting edge conference. The Forum will take place from 18-21 May 2005, on board the luxury cruise ship MV Aurora.

As an evolution of the conventional exhibition model, The Call Centre Executive Forum will utilise the Richmond Event’s Appointment System to ensure that the call centre suppliers who participate in the Forum meet pre-qualified senior decision-makers with a genuine interest in their products and services.

“Our unique appointment system creates tailored timetables of 1-2-1 meetings, conference sessions and networking opportunities, to enable delegates and suppliers to take full advantage of their time on board ship,” explains Hugo Johnson, Project Director, Richmond Events. “It could take months for suppliers to organise the same number of meetings. No other format of event offers this level of intimate, dedicated 1-2-1 meeting time with the key call & contact centre decision makers that have already expressed an interest in the supplier’s products and services.”

The three-day event on the luxury cruise ship that sails from Southampton to the Channel Islands(2) provides the ideal platform for professional, pre-booked business meetings. The format of the event presents the perfect opportunity to network with industry peers, both formally and informally, whilst the cutting-edge conference programme will offers delegates the chance to hear the latest thought-leadership from the market’s leading experts.

“As publishers of CCF magazine and organisers of Europe’s most successful call centre event, Call Centre Expo(3) and the European Call Centre Awards, CMP Information is uniquely positioned to target, invite, qualify and accept the UK’s leading call and contact centre decision-makers,” explains Mark Snell, Portfolio Director, CMP Information. ”Whilst promoting The Call Centre Executive Forum to our most prestigious visitors of Call Centre Expo, we’ll also be targeting a variety of new purchasers and buyers who are more suitable to the format of this new event.”

Snell concludes: “Delegates will be those board level directors and senior managers from the UK’s largest call centres who have been personally invited to attend the Forum, based on their seniority, procurement responsibility and level of budget. We do the groundwork for you by finding the people you want to meet and just as importantly, those that want to meet you.”
For further information on attending The Call Centre Executive Forum, please visit or call Alison Branson +44(0)20 7921 8503.


Notes to Editor:

1) The exhibition and conference, Call Centre Expo, has won Gold in the prestigious Event Awards in both the Best Business Exhibition and Best Exhibition Marketing Campaign categories.
2) The area to which the ship will sail is dependent on the weather.
3) Call Centre Expo 2004 will take place on 29-30 September 2004 at the NEC, Birmingham, UK.

About Richmond Events
The primary function of our events is to put buyers and sellers together at a senior level and to offer them the opportunity for strategic thinking, to catch up on the latest developments and to network with peers. For most of the industries that we serve, the Richmond event has become the most important gathering of the year.

We originally developed the concept in 1989, when we were part of Emap plc, to address the shortcomings of conventional exhibitions. It is our view that as the world gets busier it becomes increasingly difficult, but no less important, to meet people face to face. We believe that our format is currently the most time efficient style of event in the market place and the very high level of re-bookings that we enjoy, demonstrate the value that our customers derive from participation.

About CMP Information
CMP Information is the UK-headquartered professional media division of United Business Media plc.

Operating in the UK, US, Asia and Europe, CMPi delivers business media solutions to a number of industry sectors. Its products including magazines, exhibitions, conferences, awards, directories and websites are targeted at business professionals across a range of markets; these include Building & Property, Healthcare, Entertainment, Travel, Agriculture, IT & Games and Print.

Amongst its well-established brands are industry leading publications including Guitar Player, Building, Pulse, Travel Trade Gazette, Building Design, Property Week, Music Week, and Chemist & Druggist. CMPi also has a number of leading directories, compendiums and information services such as the Building Product Compendium, Benns Media, The Knowledge and the Professional Series. It also has a number of exhibitions recognised as the pre-eminent events in their respective market sectors. These include CPhI, FIE, The Interiors Event, ACPO, International Fire Expo and IFSEC.

CMPi’s magazines reach over 1.3 million readers directly through subscription, newsstand and controlled circulation, while over 250,000 business professionals and marketers visit its exhibitions each year. CMPi has approximately 1,000 employees and in 2003, CMPi’s revenues totalled £135m and its profits were £25.3m, providing around 25% of UBM’s group operating profits.

For further information, please contact:
Sarah Tanner
PR Executive
CMP Information
t: +44 (0) 20 7921 8522|m: 07730 679912|f: +44 (0) 20 7921 8549
CMP Information Ltd|Ludgate House|245 Blackfriars Road|London|SE1 9UY

This press release was distributed by ResponseSource Press Release Wire on behalf of CMP Europe in the following categories: Business & Finance, Computing & Telecoms, for more information visit