Aspect Communications Corporation (Nasdaq: ASPT), a leading provider of enterprise customer contact solutions, has named William Adkins as its new senior vice president of worldwide support sales. Adkins will be responsible for directing the sales of Aspect's support offerings and driving tighter integration between Aspect's sales and customer support organisations.
A senior executive with more than 20 years of sales and sales support management experience, Adkins brings a wealth of knowledge to Aspect. Adkins has a history of leading teams that foster strong customer relationships and surpass sales targets.
He most recently served as a senior vice president for Rockwell FirstPoint Contact where his responsibilities included global sales, marketing, product marketing, field service, training and field operations. Prior to Rockwell, Adkins held management positions at companies including Avantgo Inc., Genesys Telecommunications Laboratories, Motorola Worldwide Alliances and Tandem Computers Inc.
"Bill brings industry expertise and a solid track record to this role. He understands how committed Aspect is to helping our installed base serve their customers well," said Gary Barnett, Aspect's president and chief executive officer. "The better we assist our customers, the better service they can provide to their own. This new role will serve to increase the focus on our customers' support needs and ensure that our offerings remain highly effective."
"I joined Aspect because of its customer-focused approach to business," said Adkins. "Placing the support renewal responsibility in the global sales organisation can help a company better manage recurring support revenue by ensuring that customers receive the right blend of customer service and sales interactions necessary for long-term loyalty. This approach to account management can help reinforce the allegiance customers have to the Aspect brand and our excellent contact centre products."
Earlier in his career, Adkins also held management positions with Wang Laboratories, the City of Elgin, Illinois, and Merchants National Bank. He has a bachelor's degree in computer science with a concentration in finance and business administration from Northern Illinois University.
About Aspect Communications
Aspect Communications Corporation is a leading provider of contact centre solutions and services that enable businesses to manage and optimise customer communications. Aspect's global customer base includes more than two-thirds of the Fortune 50 and leading corporations in a range of industries, including transportation, financial services, insurance, telecommunications, retail and outsourcing, as well as large government agencies. The company's leadership is based on 18 years of expertise. Aspect is headquartered in San Jose, California, with 24 offices in 11 countries around the world as well as an extensive global network of systems integrators, independent software vendors and distribution partners. Aspect's UK offices are in Stockley Park, Uxbridge, Middlesex and can be reached on 0800 ASPECT (i.e. 0800 277328).
Aspect, the Aspect logo and the phrases and marks relating to other Aspect products and services discussed in this press release constitute one or both of the following: (1) registered trademarks and/or service marks of Aspect Communications Corporation in the United States and/or other countries or (2) intellectual property subject to protection under common law principles. All other names and marks mentioned in this document are properties of their respective owners.
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