Telewest Business, the supplier of broadband communications to the public and private sector markets, has been chosen by Plymouth and South West Co-op to provide CPS (Carrier Pre select) and WLR (Wholesale line rental) services to switch all their calls and line rental over from BT.
Plymouth and South West Co-op had in excess of 660 Telewest lines for its Centrex service and a further 270 BT digital and analogue lines have been transferred over to Telewest's CPS and WLR service. They already make use of Telewest’s managed voice product, Centrex and benefit from free calls between their sites. This latest project means that Telewest will be their single supplier for all voice services.
Tony Smith, Central Systems Manager, Plymouth and South West Co-op said: “Our location makes it difficult to have access to other Telecom providers products as we are often out of their served areas. With Telewest’s new CPS and WLR service we now have access and can benefit from Telewest’s level of customer service and their lower rates. It’s a much better deal for us”.
Julien St.John Dennis, Telewest Business director of voice products said: “Our new CPS and WLR service means we can now offer customers a much more competitive voice tariff than BT. Backed up by our high level of quality service, organisations are turning to us to provide voice services nationally.”
Plymouth and South West Co-op Society is Devon’s largest independent retailer and operate both food and non-food outlets across the South West peninsula. Operating almost 80 retail outlets and employing around 2,200 people they have a turnover of £140 million.
A recent survey commissioned by Telewest Business polled 104 telecom managers in the UK on their current voice services. The findings showed that nearly a third of UK businesses are unhappy with their voice services but over half of those polled did not know about CPS services.
For a full copy of the CPS survey, please email the Telewest Business press office who will be happy to send you a copy of the report.
For more information please contact:
Rebecca Tyrer, Press Office
T: 01483 584227
About Telewest Broadband:
Telewest, the broadband communications and media group, currently passes and markets to 4.7 million homes and provides multi-channel television, telephone and internet services to 1.75 million residential customers and 3.45 million revenue generating units. Telewest Business, the company’s business division, supplies broadband communications to the public and private sector markets. Its content division, Flextech, is the BBC's partner in UKTV. Together they are the largest supplier of basic channels to the UK pay-TV market with a portfolio that combines wholly owned and managed channels, including the nine joint venture channels with the BBC. For further information go to http://mediacentre.telewest.co.uk
In May 2004, Telewest Business was awarded the Communications Management Association (CMA) Chairman's Award for exceptional Customer Satisfaction ratings in the Wireline Services and Internet/Online Services sections of the CMA's “Communications Market UK 2003” report. More information can be found at http://www.telewest.co.uk/business
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