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Cognito today announces that CitySprint, the UK’s leading same day courier company, has chosen Cognito to supply a fully managed mobile workflow solution to over 900 mobile workers nationwide. The contract has been won in partnership with O2 whose strong relationship with Cognito is cited by CitySprint as a factor in its decision to award the contract.

The award follows an initial pilot and is one of the largest single contracts to be secured by Cognito in this sector. Mobile handheld units (Personal Digital Assistants) will be deployed among 900 of CitySprint’s couriers, including van drivers and motorcyclists.

The same day courier industry is highly competitive with customers requiring an integrated approach. Customers need their packages delivered on time. Cognito’s service will enable CitySprint to keep customers informed of the progress of any job they have ordered.

CitySprint’s existing system enables customers to book online and track and trace packages. This additional feature will also enable real time updates of progress.

Mike Timlett, IT Director for CitySprint said: “After close examination of the leading mobile working suppliers, CitySprint chose Cognito as the preferred supplier. Cognito offers a secure, robust environment with a highly configurable managed solution. CitySprint has found Cognito to be a professional organisation that approached a complicated deployment in a highly competent manner.”

Commenting on Cognito’s latest contract win in the courier sector, Harry Hayden, Commercial Director at Cognito, said: “By outsourcing their mobile solutions, companies such as CitySprint are transforming the way they do business, recognising that they can provide extremely high levels of customer service in very competitive marketplaces. CitySprint are the first courier company in our portfolio of customers – it’s testament to the fact that across a broad range of sectors, businesses are now viewing managed mobile workflow solutions as a serious and viable option.”

CitySprint offers a broad range of courier, and logistics services to the UK marketplace. These include same-day, next-day and international courier services, and comprehensive on-site management and logistics. Services can be scheduled in advance or booked ad-hoc and individual services are tailored to customer requirements.

CitySprint's 13,000 strong client base includes many blue chip companies from a range of business and public sector organisations. This includes telecommunications, logistics, financial and legal services, media, pharmaceutical, medical, hospitals and government agencies.

The company has over 30 Customer Service Centres across the UK and a fleet of over 1200 vehicles operate to deliver goods and transport people 365 days a year, 24 hours a day.


Notes to Editors:

About Cognito
Founded in 1992 Cognito was the first company in the UK to be awarded a licence to run a radio network for data transmission. Today Cognito provides a single and seamless point of integration enabling client business to harness the power of corporate information out in the field, utilising GPRS and GSM technology.

The company offers managed services on behalf of many blue chip companies including, Fuji, Honeywell, Konica, Kraft Foods, London Bus Services, NTL, Siemens and Transco. Cognito delivers a range of services that enable corporate customers to enhance mobile workflow, reduce administration, minimise costs and increase productivity by improving the flow of communications between central systems and mobile workers.

For additional information visit, or email at, or by telephone on +44 (0) 1635 508200.

About CitySprint
CitySprint is the UK’s leading same day courier service with a national network covering 34 regional centres. It offers a comprehensive range of services including SameDay Express, SameDay Logistics, International Express and NextDay Express as well as a passenger car service through its car service – WestOne Passenger Cars. CitySprint has a client base of over 13,000 companies, many of whom are blue chip organisations. It works across a variety of industries delivering items ranging from medical supplies to legal documents. CitySprint operates a fleet of over 1200 vehicles and is industry acclaimed holding the UK Courier Company 2002/2003 Award, European Courier Award 2003, Best UK Courier Service 2004 (presented by the Institute of Logistics and Transport) and winning both the ‘Two-Wheel’ and ‘Customer Services’ categories in the National Courier Awards 2002 and the ‘Two Wheel’ category in the National Courier Awards 2003 as well as the 4-Wheel and Corporate Safety categori
es in the 2004 Awards. CitySprint also recently received a Silver Award in the Royal Mail First Class Supplier Programme for 2003.

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