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Aspect Communications, a leading provider of enterprise customer contact solutions, today announces that it is to be the Platinum Sponsor (i.e. the overall sponsor) of the 2004 CCA Annual Convention.

CCA, the professional body for customer contact, is celebrating the 10th anniversary of its leading call centre conference and exhibition. The event will take place at the EICC in Edinburgh, 24-25 November 2004, and is expected to attract around 650 contact centre professionals.

At the CCA event, Aspect will be launching the Aspect Uniphi Suite, an advanced contact centre operating environment that combines communication routing, data integration, advanced speech, reporting and analytics applications into one tightly integrated open standards-based software format that supports both traditional and IP telephone environments. Using Uniphi Suite, organisations can have a single view of their contact centre operations and a single point of control for developing and administering business rules that handle live and self-service interactions - no matter where agents or resources are located. Aspect will be giving live demonstrations of Uniphi Suite at the show on both days.

David West, Senior Vice President, EMEA, Aspect Communications says "With its superb training and development facilities, professional bodies and reputation for service excellence, the UK is at the forefront of the global contact centre industry - with CCA leading the way."

"To remain at the forefront of service, UK operators must now address some new and tough issues: from how to maximise sales through service, to how to optimise the performance of global, multi channel contact centre networks. It will call for fresh and creative thinking - and technology will continue to play a key role in supporting the business and people strategies necessary for success."

"Above all, what is needed are practical solutions. UK contact centres must not only move to powerful new multi channel and IP technologies but also leverage their existing technology investments in order to meet the challenges ahead. Aspect, with its new technology vision, Uniphi, is well placed to support its many CCA member customers as they make this transition. Aspect is delighted to be sponsoring the 2004 CCA Convention."

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About Aspect Communications

Aspect Communications Corporation is a leading provider of contact centre solutions and services that enable businesses to manage and optimise customer communications. Aspect's global customer base includes more than two-thirds of the Fortune 50 and leading corporations in a range of industries, including transportation, financial services, insurance, telecommunications, retail and outsourcing, as well as large government agencies. The company's leadership is based on 18 years of expertise. Aspect is headquartered in San Jose, California, with 24 offices in 11 countries around the world as well as an extensive global network of systems integrators, independent software vendors and distribution partners. Aspect's UK offices are in Stockley Park, Uxbridge, Middlesex and can be reached on 0800 ASPECT (i.e. 0800 277328).

Aspect, the Aspect logo and the phrases and marks relating to other Aspect products and services discussed in this press release constitute one or both of the following: (1) registered trademarks and/or service marks of Aspect Communications Corporation in the United States and/or other countries or (2) intellectual property subject to protection under common law principles. All other names and marks mentioned in this document are properties of their respective owners.

For further information please contact:

Andrew Sleath
Aspect Communications
Tel: +44 (0)20 8589 1000
andrew.sleath@aspect.com

Michael Gray
Gray Associates
Tel: +44 (0)20 8744 9168
michael@grayassociates.co.uk




This press release was distributed by ResponseSource Press Release Wire on behalf of Gray Associates in the following categories: Computing & Telecoms, for more information visit https://pressreleasewire.responsesource.com/about.