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INDIANAPOLIS, Nov. 23, 2004 -- Interactive Intelligence Inc. (Nasdaq: ININ), a global developer of business communications software, elected Edward Hamburg to its board of directors on Nov. 16.

In August, Hamburg retired from Chicago-based multinational computer software company, SPSS Inc. He will continue to serve as a full-time executive committee member for SPSS through 2004.

Hamburg had served as the company's executive vice president, chief financial officer and corporate secretary since 1992. He was the company’s head of business development from 1986 to 1992, after roles as a sales engineer and product manager.

"Ed brings with him a wealth of experience, ranging from mergers and acquisitions, to financial reporting, corporate governance, and other software operations," said Interactive Intelligence president and chief executive officer, Dr. Donald E. Brown. "This, along with a track record that includes helping to grow SPSS from $38 million in revenue to a publicly-traded $208 million company, makes him a major asset to our board."

"I look forward to applying my strategic and operational experience to help Interactive Intelligence achieve continued profitability, increased market share, and brand name recognition," Hamburg said. "In addition, I believe my experience with Sarbanes-Oxley compliance will help the company to maneuver through what is an increasingly complex and challenging environment for all public companies."

From 1982 to 1986, Hamburg was assistant professor at the University of Illinois at Chicago, while serving as an independent consultant to various commercial and nonprofit organizations. During this time he also held the position of research fellow at the National Opinion Research Center of the University of Chicago.

Hamburg received his doctorate degree from the department of political science at the University of Chicago in 1982.

In addition to Hamburg, current Interactive Intelligence board members include the following: Dr. Donald E. Brown, chairman of the board, president and chief executive officer for Interactive Intelligence; Robert A. Compton, chairman of ExactTarget; Dr. Samuel F. Hulbert, former president, Rose-Hulman Institute of Technology; William E. McWhirter, chairman emeritus of Fifth Third Bank, Indiana; and Mark Hill, co-founder and president of Baker Hill Corp.

About Interactive Intelligence
Interactive Intelligence Inc. (Nasdaq: ININ) is a global developer of business communications software for IP telephony, contact center automation, unified communications, and customer self-service. The company was founded in 1994 and has more than 1,000 customers worldwide. Recent company awards include Software Magazine’s 2004 Top 500 Global Software and Services Companies, and Network World Magazine's 2003 Top 200. Interactive Intelligence employs approximately 350 people and is headquartered in Indianapolis. The company has 12 offices throughout North America, Europe and Asia. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Web: http://www.ININ.com.

This release contains certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.

Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

Contact:
Christine Holley
Director, Market Communications
Interactive Intelligence Inc.
+1 317.715.8220
christine.holley@inin.com

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