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Collaboration Provides VoIP QoS Monitoring For Telecom Carriers

Southampton, December 6, 2004 -Pivetal, provider of artificial intelligence
based network management systems to carriers, today announced the launch of
its QspeeQ VoIP Speech Quality Monitoring product range. QspeeQ is aimed at
the customer premise and gateways to passively monitor all voice call
streams, deducing speech quality metrics for SLA supervision purposes.
QspeeQ embeds Telchemy's VQmon/SA® (Stream Analysis) call quality analysis
algorithms. By adding Telchemy's technology, Pivetal will provide
VoIP-specific monitoring to its customers that assesses user-perceived
quality in real time. The new VoIP specific capability further enables
Cortex to identify and fix network issues before they impact on service
quality levels.

"Call quality and Performance Management are critical success factors in the
deployment of real-time multimedia services by VoIP service providers," said
George Hamilton, Senior Research Analyst, Enterprise Computing and
Networking, Yankee Group. "With Telchemy's sophisticated standards-based
technology embedded in their new probes, Pivetal is providing service
providers with a robust, flexible, cost effective distributed network

"When carriers roll out new services such as VoIP to their customers, the
need to monitor and ensure that call quality SLAs (Service Level Agreements)
are consistently met becomes vital to their business," said Louis Meyer, CEO
and Founder of Pivetal. "Our customers are specifically asking for new
monitoring and diagnostic tools that can feed vital call quality metrics
into our Cortex fault and performance management products."

VQmon provides real-time analysis of VoIP calls, generating call quality
metrics, including: listening and conversational quality scores and detailed
diagnostic information on the severity and distribution of packet loss,
discards and jitter. VQmon is the first standards-based call quality
monitoring software to support the Internet Engineering Task Force (IETF)
RFC 3611 (RTCP XR) Protocol and the new QoS reporting protocols for
International Telecommunications Union's H.323, H.248 and G.799.1 standards.

"Pivetal continues to break new ground in the area of QoS and service level
assurance worldwide," said Alan Clark, President and CEO of Telchemy,
Incorporated. "By embedding VQmon into its solutions, Pivetal is providing
their customers with proven, standards based call quality and performance
management for tomorrow's multi-service, multi-media marketplace."

About Pivetal Limited
Pivetal delivers automated reasoning systems to network service providers
for operational and business management applications. Pivetal's unique
Cortex system emulates the reasoning and behaviour of many human operators;
embracing the complex interactions between network functions and business
processes. Cortex systems address the issues of automatic fault resolution,
traffic management, and route optimisation, offering a compelling return on
investment by dramatically reducing the cost of creating, operating, and
assuring multi-vendor voice and data networks, and lead the world in visual
expert rule development. The Cortex open architecture is independent of
network technology and vendor equipment. Visit

About Telchemy, Incorporated

Telchemy, Incorporated is the global leader in VoIP Performance Management
technology with its VQmon and SQmon(tm) families of call quality monitoring
and analysis software. Telchemy is the world's first company to provide
voice quality management technology that considers the effects of
time-varying network impairments and the perceptual effects of time-varying
call quality. Founded in 1999, the company has products deployed and in
use worldwide and markets its technology through leading networking, test
and management product companies. Visit

Media Contacts:

For Pivetal
Josie Pearson/Peter Shackleton
éclat Marketing
0118 989 5600

For Telchemy
Steven M. Plavny
Analyst & Media Relations
00 1 770-614-6944, 501
Mobile: +1 770-235-5918

This press release was distributed by ResponseSource Press Release Wire on behalf of eclat Marketing in the following categories: Consumer Technology, Business & Finance, Computing & Telecoms, for more information visit