Aldershot, 16 December 2004 – Computer Sciences Corporation (NYSE: CSC), a leading global information technology (IT) services firm, announced today that Norwich Union Insurance, the UK general insurance arm of the world's seventh largest insurance group, Aviva, has implemented CSC's document management solution for its personal lines division.
CSC, a worldwide distributor of Docucorp International products, developed the solution by integrating its Exceed software system, which is already implemented at Norwich Union, with Docucorp's publishing technology. This integrated solution enables Norwich Union to automatically insert dynamic, personalised messages based on individual insured information and preferences into ongoing correspondence.
“With this enhanced correspondence solution, we are able to reduce the errors and labour costs associated with manual processing and input,” said Alex Robinson, Norwich Union IT director. “Additionally, our employees and brokers are able to view full-fidelity versions of insureds’ policy information at the desktop level, enabling them to provide more informed and responsive customer service.”
“We’re pleased to be able to extend the capabilities of our Exceed solution,” said John Maitz, vice president and head of CSC’s General Insurance division for Europe, the Middle East and Africa (EMEA). By integrating Docucorp’s publishing engine, we can provide our Exceed customers with a state-of-the-art correspondence solution.”
“CSC’s integrated solution enables Norwich Union to access policy, correspondence, claims and other critical insurance data on-line, significantly reducing its printing and mailing costs,” said Tracey Robinson, Docucorp EMEA vice president and managing director.
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Exceed, a global insurance system developed by CSC, helps large insurers reduce costs, improve service and react quickly to market changes. Insurers can use Exceed's components independently to extend and enhance the life of their legacy systems or as a fully integrated technological and functional upgrade of their systems across all lines of their business.
About Norwich Union Insurance
Norwich Union is the UK’s largest insurer with a market share of around 16 per cent and is more than 1.5 times the size of its nearest rival. It is also the largest personal lines insurer.
It has a focus on insurance for individuals and small businesses. It insures:
- One in five households
- One in five motor vehicles
- More than 700,000 businesses
Norwich Union products are available through a variety of distribution channels including brokers, corporate partners such as banks and building societies and Norwich Union Direct.
Norwich Union’s news releases and a selection of images are available on the Aviva internet press centre at www.aviva.com/media
An ISDN facility is available for studio quality broadcast.
Call the press office on 08703 66 68 68 - For all life & pensions media enquiries call 08703 66 68 73
For all other media enquiries call 08703 66 68 68
Docucorp is the authority in providing dynamic solutions for acquiring, managing, personalising and presenting enterprise information. Servicing the entire enterprise information lifecycle, Docucorp’s information software, application service provider (ASP) hosting and professional consulting services enable companies to implement solutions in-house or fully outsource to Docucorp. The company has an installed base of more than 1,300 customers, including many of the largest insurance, utility, financial services and health care organisations. Headquartered in Dallas, Docucorp has facilities in Atlanta GA, Silver Spring MD, Bedford NH, Eindhoven, Netherlands, Brussels, Belgium and London.
Founded in 1959, Computer Sciences Corporation is a leading global IT services company. CSC's mission is to provide customers in industry and government with solutions crafted to meet their specific challenges and enable them to profit from the advanced use of technology.
With approximately 91,000 employees, CSC provides innovative solutions for customers around the world by applying leading technologies and CSC's own advanced capabilities. These include systems design and integration; IT and business process outsourcing; applications software development; Web and application hosting; and management consulting. Headquartered in El Segundo, Calif., CSC reported revenue of $15.3 billion for the 12 months ended Oct. 1, 2004. For more information, visit the company's Web site at www.csc.com
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