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London, 12 January, 2005. A call for papers announcement has been made inviting speaking proposals from those wishing to take part in the conference programme at Customer: Strategy & Management (Customer 2005), the UK’s only dedicated event for integrated customer management solutions. The conference programme at Customer 2005 will run alongside the exhibition on the 29 & 29 June 2005 at the Birmingham NEC, UK and will be divided into three tracks, People & Resources, Business Process & Strategy; and Technology. The programme will deliver detailed insights into the key issues facing this market, offering practical solutions and information on topical issues.

The deadline for speaking proposals is 5pm on 21st January 2005 and no papers received after this time will be considered.

In order to guarantee independence, CMPi, the conference organiser, will be working closely with a panel of industry experts when selecting conference papers. To ensure the programme delivers the best quality information for its delegate audience, thought leadership and case study content will be prioritised during the rigorous selection process.

All speaking submissions should fit into one of the topics that have been identified in conjunction with the conference advisory panel. These topics include:

People & Resources
· Developing a customer-centric workforce
· Impact of technology
· Measurement & ROI
· Benchmarking best practice

Business Process & Strategy
· Targeting, segmenting & profiling
· Identifying & keeping profitable customers
· Change management – integrating people, processes & technology

· Analytics
· Data storage, retrieval & structures
· Supply chain & fulfilment solutions
· SFA – integrated sales solution

For the full list of topics, please visit

Customer 2005 is the UK’s only dedicated event for integrated customer management solutions. The event is for customer service, sales, marketing and senior corporate management who are developing strategy and sourcing product and service suppliers to help them – Identify, Win, Satisfy, Retain and Grow profitable customers.

For further information on submitting a speaker proposal for Customer 2005, please visit or email Rebecca Stene, Customer 2005 Conference Manager,


Notes to Editor:

About CMP Information
CMP Information is the UK headquartered professional media division of United Business Media plc.

Operating in the UK, US, Asia and Europe, CMPi delivers integrated media solutions to specialist B2B vertical market sectors. Its products including magazines, exhibitions, conferences, awards, directories and websites are targeted at business professionals across a focused range of markets; these include Healthcare, Property, Entertainment, Travel, Agriculture, IT & Games and Print.

Amongst its well-established brands are industry leading publications including Pulse, Travel Trade Gazette, Building Design, Property Week, Building, Music Week, and Chemist & Druggist. It also has a number of exhibitions recognised as the pre-eminent events in their respective market sectors. These include CPhI, FIE, The Furniture Show, ATC, Confex and IFSEC.

CMPi has recently completed a number of acquisitions to strengthen its media portfolio for the built environment, these included acquiring the remaining 50% of Property Media, the publisher of Property Week in April; the acquisition of the interior Design Handbook in May; and the purchase of the Builder Group and Barbour Index in July, the best-known names in publishing and information services for the building, architects and facilities management sectors. These acquisitions totalled over £83m and have propelled CMPi to the leading media company in the built environment sector.

In the first half of 2003, CMPi’s revenues totalled £58.7m.

Press Contact: CMPi: Sarah Tanner, Tel: +44 (0)20 7921 8522,

This press release was distributed by ResponseSource Press Release Wire on behalf of CMP Europe in the following categories: Business & Finance, Computing & Telecoms, for more information visit