- New client wins, additional global facilities and industry leadership awards set stage for 2005 -
ClientLogic, a leading international business process outsourcing provider in the customer care industry, today announced the results of an award-winning 2004 that included adding 20 new clients and more than $150 million in new contracts, renewals and extensions. ClientLogic enhanced its global right-shore footprint and received multiple international customer care industry accolades for outsourcing business leadership, customer satisfaction and performance.
ClientLogic began 2004 with the acquisition of ServiceZone, doubling its capacity in the United States and enhancing its global footprint that includes cost-effective markets across North America, Morocco, India and the Philippines. Today, ClientLogic’s footprint spans 55 locations in 14 countries with a total number of customer care associates of 19,000.
ClientLogic’s successful right-shore outsourcing strategy, combined with consistent quality and overall customer satisfaction scores, helped secure multiple industry awards during 2004 including CRM Magazine’s CRM Leadership Award, Forbes “Best of the Web” for Business Process Outsourcing and a top-five global ranking in Customer Inter@ction Solutions magazine’s “Top 50 Teleservices Agencies.” ClientLogic also won multiple UK awards including “Centre of the Year” and “Best in Sector” for its highly successful customer service partnership with Sony Computer Entertainment Europe.
“This was a very good year for ClientLogic as we continued to aggressively execute our global business strategy-expanding our right-shore service options and developing new processes that help our clients reduce their operating costs and improve the overall customer experience,” said David Garner, president and CEO, ClientLogic. “We look forward to continued success in 2005 as we begin new relationships with both seasoned outsourcing companies and those looking to outsource their customer care for the first time. This is a tremendous opportunity for ClientLogic to demonstrate the positive impact outsourcing can have on reducing costs, increasing revenue and improving customer loyalty.”
ClientLogic also focused on strengthening its management team in Europe in 2004 and received COPC certification in three additional European sites. New European clients include KPN Telecom (Royal Post Netherlands), Direct Energie, Bau- und Liegenschaftsbetrieb NRW, and Hein Gericke Holding.
"Today's contact centre outsourcing market is one where revenue management, consistent quality, cost and infrastructure are critical to success," said Ryan Powell, analyst at Datamonitor. "ClientLogic has met with success in a challenging market because of the soundness of its business and client strategies. Its innovative approach to customer management should continue to enhance and expand ClientLogic's market impact in the coming years."
ClientLogic is a leading international business process outsourcing (BPO) provider in the customer care industry. A subsidiary of Canadian diversified company Onex Corporation, ClientLogic operates in 55 locations in 14 countries throughout North America, Europe, Africa and Asia. ClientLogic's consistent service quality across channels, media and countries helps clients reduce service costs, improve customer retention and increase revenue per customer. ClientLogic's industry-leading clients include Sony Corporation, DIRECTV, ABN AMRO, Gateway, TiVo, British Telecom (BT), National Geographic Television, LTU, Neuf Telecom and United Online (Juno/NetZero). ClientLogic is among the top 5 global customer care providers, managing more than 140 million customer interactions in 2003. For more information, please visit http://www.clientlogic.com
AxiCom (for ClientLogic)
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