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LONDON, Jan. 31, 2005 -- Interactive Intelligence Inc. (Nasdaq: ININ), a global developer of business communications software, has appointed Karen Worrall as its new marketing manager for Europe, Middle East and Africa (EMEA).

Worrall, who joined Interactive Intelligence in November, brings 20 years of experience in marketing communications, 12 of which have been in the business telecommunications sector.

Prior to joining Interactive Intelligence, Worrall was the global marketing communications manager for Norwood Systems, a start-up offering Bluetooth in-building mobile solutions. Prior to this, she spent seven years with contact center solutions provider, Aspect Communications. Worrall has a bachelor's degree from the University of Western Australia.

In her new role with Interactive Intelligence, Worrall is responsible for daily operations of the EMEA marketing communications department, including channel marketing, event management, public relations, brand management, and sales collateral development. She reports to Tony Martin, the company's director of marketing for EMEA.

"Karen is part of an organization-wide investment in marketing resources to keep pace with our strong company growth over the last year," said Richard Brown, recently appointed vice president of sales for Interactive Intelligence, EMEA. "Given her successful track record in senior marketing management roles with communications firms such as Aspect, we believe she will contribute significantly to expanding our presence throughout the region."

This presence includes blue chip customers across Europe such as Telefonica, Cetelem, The Upper Austrian Chamber of Commerce, HPCSA S.A., Bohnenkamp Telekom, Xcalibur and Länsförsäkrinkringar.

About Interactive Intelligence Inc.
Interactive Intelligence Inc. (Nasdaq: ININ) is a global developer of business communications software for IP telephony, contact center automation, unified communications, and customer self-service. The company was founded in 1994 and has more than 1,000 customers worldwide. Recent company awards include Software Magazine’s 2004 Top 500 Global Software and Services Companies, and Network World Magazine's 2003 Top 200. Interactive Intelligence employs approximately 350 people and is headquartered in Indianapolis, Indiana, U.S.A. The company has 12 offices throughout North America, Europe and Asia. The EMEA corporate office is located in Uxbridge, England, and serves more than 250 customers throughout EMEA, including companies such as Cetelem, Skandia, and Telefonica. Its telephone number is +44 20 8867 3670; on the Web: http://www.ININ.com.

This release contains certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.

Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

Contacts:
Tony Martin
Marketing Director, EMEA
Interactive Intelligence Inc.
+44 (0) 20 8867 3675
tony.martin@inin.com

Claire Thompson
Zed PR
T: +44 (0) 118 944 0394
M: +44 (0) 7771 817015
claire@zedpr.co.uk

Christine Holley
Director, Market Communications
Interactive Intelligence Inc., The America's
+1 317.715.8220
christine.holley@inin.com


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