31st January 2004, UK: Centennial Software, the network auditing and asset management specialist, today announced the integration of its award-winning IT auditing and tracking software, Centennial Discovery®, with FrontRange Inc.’s HEAT® Service Management Solution. This integration gives HEAT users the ability to dramatically accelerate ticket workflows by delivering rapid access to detailed information on all network hardware and software assets. Such functionality significantly shortens issue diagnosis and resolution times resulting in reduced overall service desk operating costs.
“For most IT initiatives, Discovery comes first – a concept that couldn’t be more important when it comes to the help desk,” said Andy Burton, chief executive officer of Centennial Software. “The integration of Centennial Discovery with FrontRange HEAT gives service professionals comprehensive insight into the details of their users’ networking environment. The result is more effective and accurate technical support.”
With its unique design and patent-pending LANProbe® technology, Centennial Discovery is one of the only network discovery and asset management product on the market that ensures fast, comprehensive discovery of all network (IP-addressable) hardware and software assets – including versions, physical locations and usage across multiple platforms. This added visibility enables service management technicians to more effectively evaluate and process support inquiries. Centennial Discovery is also a powerful technology for upgrade/patch deployment, regulatory auditing, change and lifecycle management, inventory or asset management, business/IT planning and more.
As an incentive to support the benefits of the new integration, Centennial is providing a limited one-time offer to existing HEAT Service Management customers. For more information please call 01793 344055.
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About Centennial Software
Centennial Software (www.centennial-software.com) is the fastest-growing dedicated developer of network discovery and IT asset tracking software. The company's flagship product, Centennial Discovery®, is the ideal solution for IT professionals who need to quickly and easily ensure software licensing compliance, mitigate network security risks, improve helpdesk efficiency and optimize IT network assets.
With more than four million licenses sold to blue-chip organizations in over 40 countries, Centennial Software delivers its solutions through a network of resellers and private-label OEM partners. The company operates offices in the USA, UK and Australia.
For more information, please contact:
Tel: 0208 439 8200
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