HELSINKI, Finland, February 1, 2005 – Wicom Communications, the leading European provider of IP contact centre and enterprise communications solutions, announced that Infonet Services Corporation (NYSE: IN), a leader in global communications services, will expand its contact centre capabilities using Wicom’s IP-based contact centre solutions.
Using Wicom’s capabilities, Infonet Contact Centre Services (ICCS) will expand its hosted contact centre offering with a full range of hosted IP-based contact centre services, including skill-based call routing, network-IVR, voice, e-mail, fax, SMS and web based messaging, all without the need for a customer premises based automatic call distributor (ACD) or private branch exchange (PBX).
"We’ve been providing contact centre services for ten years, and in that time we have continually evolved the service to address our client’s requirements," said Arnold Bos, senior director, MultiMedia Services for Infonet. "Wicom’s IP-based contact centre solutions, with its innovative, highly scalable technology for business-critical contact centre applications is the perfect complement to our offering."
Ilkka Kivimäki, President and CEO, Wicom Communications, added: "New-generation solutions are required to address the growing demand for VoIP and contact centre communications. We are delighted that Infonet has chosen to partner with us in offering a state-of-the-art contact center solution for their clients."
For more information, please contact
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About Wicom Communications Ltd.
Wicom Communications is a leading European provider of all-IP contact center solutions and VoIP enterprise telephony software for fixed and wireless network environments. With Wicom software, voice and data traffic, information systems and databases are combined into a centrally managed system that allows unified queuing, prioritizing and routing of all contacts - telephone, e-mail, fax, voicemails, web-contacts, co-browsing and SMS. Currently used in 11 countries with 130+ client organizations, Wicom technology is available through selected partners throughout Europe. Gartner Inc. has ranked Wicom in the "visionaries" quadrant of its reports titled "Contact Center Infrastructure Magic Quadrant - EMEA Region" for two consecutive years. For more information, please visit www.wicom.com.
Infonet Services Corporation, known for its quality of service, is a leading provider of managed network communications services for nearly 3,000 multinational entities.
Employing a unique consultative approach, Infonet offers integrated solutions optimizing the complex relationship between enterprise applications and the global network. Extensive project management capabilities are the foundation for the services and solution offerings (broadband, Internet, intranet, multimedia, videoconferencing, wireless/remote access, local provisioning, application and consulting services) positioning Infonet as a single-source partner for multinational entities. In particular, Infonet IP VPN solutions offer multinationals a unique combination of Private and Public IP services as well as a full set of Managed Security and Mobility Services.
Rated "Best in Class" overall in Telemark’s survey of Global Managed Data Network Services and Managed IP Services, Infonet also has won "Best Customer Care", "Best Managed Service", "Best Regional Carrier" and "Best Carrier" at the World Communication Awards. Founded in 1970, Infonet owns and operates The World Network®, accessible from more than 180 countries, and provides local service support in more 70 countries and territories.
Infonet's stock is traded on the New York Stock Exchange under the symbol IN. Additional information about the company is available at www.infonet.com.
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