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Solution expected to save at least £1.6m a year in employee productivity

2nd February 2005, Newbury, UK: Mediasurface has today announced that it has been selected by the Intercontinental Hotels Group (IHG) to provide a consolidated worldwide Intranet and Extranet for as many as 30,000 users in a contract worth up to £600k.

Operating in nearly 100 countries worldwide, the IHG, which operates seven brands including Holiday Inn and Crowne Plaza, has purchased worldwide Intranet and Extranet licences for Mediasurface 5.1, and the innovative Morello in a bid to provide a single framework to allow both its employees and franchisees to collaborate amongst themselves.

Franchising is a major part of the IHG business, operating over 2,500 franchised hotels in the US alone and nearly 3,000 worldwide. All franchisees are expected to conform to brand standards, and so have an increased need for this type of toolkit. A fully functioning Extranet – IHG Online, is already in place for hotel staff at franchised properties, which has over 20,000 users worldwide. In addition, there are around 25 disparate Intranets dotted around the world. The most developed being in Asia Pacific, which has great adoption, but updating and editing information can prove time consuming and difficult.

Many regions have developed their own systems but there is no global framework in place. IHG wanted a product that allowed it to pull together all the information from existing systems onto one platform, and provide an easy to use toolkit for employees to expand and develop as required.

“We are providing the foundation for evolution, not revolution. Morello will allow our intranet users the freedom to evolve the system themselves within a framework of collaboration and knowledge sharing” said David House, Senior Vice President within Global HR at IHG. “We felt the most important element in making a success of this project was to provide a framework and toolkit that for the majority of employees, is easy to use. Morello is unique in that regard, its Microsoft desktop look and feel make it very intuitive. No other product came anywhere close to it.”

“In terms of ROI, this project is about leveraging our intellectual capital, for example, if only half of our corporate users – a small fraction of the potential user base - are able to save 10 minutes of their time a day as a result of the new system, it will mean savings of £1.6m a year of employee time, which can be spent more productively.” House concluded.

Lawrence Flynn, Mediasurface CEO, said of the announcement: “This was an important win for us and confirms our stance that Morello is a major differentiator in this market. Its tag line, ‘Driven by business people, loved by IT’ is particularly pertinent to this contract. The selection decision was led by business and HR, who were immediately taken by the usability of Morello, and, the IT department who initially had other plans, conceded we were the best selection for the job. We congratulate IHG which has been a forward thinking partner with strong in-house expertise and a sound Intranet strategy.”

Phase one of the project is planned to go-live in EMEA by the end of March. Phase two will roll out to Asia Pac where they are very excited about the project and the benefits Morello will bring to their already popular Intranet.


About InterContinental Hotels Group

InterContinental Hotels Group PLC (IHG) is the world’s most global hotel company and the largest by number of rooms. The Group has more than 3,500 owned, leased, managed and franchised hotels and approximately 536,000 guest rooms across nearly 100 countries and territories.

IHG owns a portfolio of well-recognised and respected brands which include the Holiday Inn, Crowne Plaza, InterContinental Hotels and Resorts, Holiday Inn Express, Hotel Indigo, and the Staybridge and Candlewood Suites

About Mediasurface
Mediasurface provide pioneering software that empowers the business user to build and manage sophisticated content driven websites.

Mediasurface software combines an interactive, graphical look and feel with industrial strength technology. Easy to use, business professionals can manage sites seamlessly, enabling authorised personnel to effortlessly update the content they ‘own’ without needing technically skilled web authors to craft HTML pages by hand.

Mediasurface helps organisations reduce the risks and costs involved in building and running websites and other digital channels. It increases their ability to keep pace with change and assures the quality of the content published – ultimately increasing the usefulness of these online resources.

An AIM listed company headquartered in Newbury, UK, Mediasurface products and services have been implemented to drive hundreds of web applications solutions for customers across Europe and the United States.

Press contact:
Kate Mackinder / Sean Fleming
Clarity Public Relations
Tel: 0870 950 9670

Email: /

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