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London, 23 February, 2005. With UK companies facing escalating HR costs, recruitment scarcity and double-digit attrition rates, is it any wonder that the 40% cost savings and rich flow of eager workers is luring so many to set up offshore operations? But with poor service delivery from offshore locations threatening customer retention there’s obviously more to moving offshore than just transferring a set of processes and achieving cost savings along the way. The Great Offshore Debate will be the topic of an Interactive Seminar at The Call Centre Executive Forum when it takes place from 18-21 May 2005 on board MV Aurora.

The interactive seminar, chaired by Mike Havard, Managing Director of CM Insight, will hear from three speakers all with a very different view on the issue of setting up offshore call centres. Delegates will hear why Nationwide Building Society has no plans to go offshore, why Kwik-Fit Insurance Services has returned to the UK after an offshore foray and the benefits that The Prudential is deriving from their offshore operations.

“With new research suggesting that offshore service quality can’t match the UK’s and rumours in the press of big players pulling back from their investments in the face of consumer revolt it’s time to think hard about the offshore move,” explains Mark Abay, Event Director of Call Centre Executive Forum. “By hearing from speakers who have had to make these difficult decisions, delegates will discover whether cost savings can really be made without causing damage to the business.”

Speakers at the interactive seminar, ‘Should I Stay Of Should I Go’ are:

· John Lye, Senior Manager, Group Call Handling, Nationwide Building Society
· Alan Brown, Operations Director, Kwik-Fit Insurance Services
· Jacqueline Lindsay, Head of Voice, Prudential

‘Should I Stay Or Should I Go?’ is just one of the interactive seminar sessions to be held at The Call Centre Executive Forum, an exclusive event for call centre decision-makers that takes place on board a luxury cruise ship. Hand-picked delegates from the UK’s leading call centres are invited free of charge to benefit from a high-level conference covering a wide range of issues at a strategic level, pre-arranged 1-2-1 meetings with leading call and contact centre suppliers of their choice and the opportunity to network with their peers.

CMP Information, organiser of Call Centre Expo and publisher of CCF (Call Centre Focus), has combined its industry prowess and knowledge of the call centre market with Richmond Events’ expertise in business-focused forums as well as its comprehensive computerised meeting system. The Call Centre Executive Forum will provide call centre decision-makers with an efficient and effective intimate business forum.

Mark Abay concludes: “We’re delighted that speakers from three of the UK’s leading call centres have agreed to share their experiences on what is seen as a controversial topic in today’s market. We expect this session in particular to be a lively and informative debate for all delegates.”

To keep the Call Centre Executive Forum exclusive, places are extremely limited. To apply for an invitation as a delegate please call Bradley Hoyland on 020 7921 8511 or email For further information on this event please visit


Notes to Editor:

About Richmond Events
The primary function of our events is to put buyers and sellers together at a senior level and to offer them the opportunity for strategic thinking, to catch up on the latest developments and to network with peers. For most of the industries that we serve, the Richmond event has become the most important gathering of the year.

We originally developed the concept in 1989, when we were part of Emap plc, to address the shortcomings of conventional exhibitions. It is our view that as the world gets busier it becomes increasingly difficult, but no less important, to meet people face to face. We believe that our format is currently the most time efficient style of event in the market place and the very high level of re-bookings that we enjoy, demonstrate the value that our customers derive from participation.

About CMP Information
CMP Information is the UK-headquartered professional media division of United Business Media plc.

Operating in the UK, US, Asia and Europe, CMPi delivers business media solutions to a number of industry sectors. Its products including magazines, exhibitions, conferences, awards, directories and websites are targeted at business professionals across a range of markets; these include Building & Property, Healthcare, Entertainment, Travel, Agriculture, IT & Games and Print.

Amongst its well-established brands are industry leading publications including Guitar Player, Building, Pulse, Travel Trade Gazette, Building Design, Property Week, Music Week, and Chemist & Druggist. CMPi also has a number of leading directories, compendiums and information services such as the Building Product Compendium, Benns Media, The Knowledge and the Professional Series. It also has a number of exhibitions recognised as the pre-eminent events in their respective market sectors. These include CPhI, FIE, The Interiors Event, ACPO, International Fire Expo and IFSEC.

CMPi’s magazines reach over 1.3 million readers directly through subscription, newsstand and controlled circulation, while over 250,000 business professionals and marketers visit its exhibitions each year. CMPi has approximately 1,000 employees and in 2003, CMPi’s revenues totalled £135m and its profits were £25.3m, providing around 25% of UBM’s group operating profits.

For further information, please contact:
Sarah Tanner
PR Executive
CMP Information
t: +44 (0) 20 7921 8522|m: 07730 679912|f: +44 (0) 20 7921 8549
CMP Information Ltd|Ludgate House|245 Blackfriars Road|London|SE1 9UY

This press release was distributed by ResponseSource Press Release Wire on behalf of CMP Europe in the following categories: Business & Finance, Computing & Telecoms, for more information visit