Skip navigation
Skip navigation
You are using an outdated browser. Please upgrade your browser.

People Kinetics is to launch the first Organisational X-Ray focusing on the global contact centre market
London, March, 2005

People Kinetics, a new company founded in London by a team of leading contact centre and behaviour innovators announced that they are launching the first Organisational X-Ray that will initially be focused on the contact centre market.

Fiona Hills, Director of Marketing for People Kinetics says: “The People Kinetic’s team has been researching some of the most critical people issues in the contact centre market for over two years now. The central finding of this research was that the main cause of low productivity and high attrition / absenteeism is behaviour. While technology and product knowledge were found to be important elements in the productivity puzzle, together they explained slightly less than thirty percent of the variance in productivity. The largest single element was behaviour, which explained over half the variance. What resulted from the research initially was the development of the KSB model, which in essence is gaining the balance or knowledge, skills and behaviour that people needed in order to maximise performance in their role. What was still missing was a diagnostic tool that could effectively X-Ray knowledge, skills and behaviour all the way from front line to management and ensure
that the organisation understands what the key challenges were at any given time”.

The team at People Kinetics searched the globe across a variety of industries for technologies able to identify the "right" behaviours resulted nothing. They found no technology available that measured every aspect of a person in the workplace. Also there were no tools that could really diagnose the cause rather than the symptoms of low productivity and morale, hence the development of the Organisational X-Ray.

Fiona adds “We entered into a relationship with Quintrix who took on the design and development of on-line Organisational X-Ray. We are delighted to say the Organisational X-Ray is now complete and in Beta testing stage with three major blue-chip organisations. The whole project was completed in record time and with hardly any major problems. We have Quintrix to thank for such a fantastic and exciting product and are already planning Version II”.

For more information on People Kinetics, please contact:

Miss Fiona Hills
Marketing Director
People Kinetics
Tel: 0208 502 6886
Mobile 07810 812 319


This press release was distributed by ResponseSource Press Release Wire on behalf of People Kinetics in the following categories: Consumer Technology, Computing & Telecoms, for more information visit