Amcat's Contact Centre Suite ’05 is “best-of-the-best” in IP contact centre technology
Manchester, UK (April 8, 2005) — Amcat announced today that Technology Marketing Corporation (TMC®)’s Customer Inter@ction Solutions® magazine (www.cismag.com) named Contact Centre Suite 2005 as a recipient of a 2005 IP Contact Centre Technology Pioneer Award™. Customer Inter@ction Solutions has been the leading publication in the CRM, call centre and teleservices industries since 1982.
New this year, the IP Contact Centre Technology Pioneer Award recognises companies that have created a successful IP contact centre product or service that is truly innovative. Editor-in-chief, Nadji Tehrani from Customer Inter@ction Solutions® magazine comments, “The winner of this award has been judged to provide the “best-of-the-best” in IP contact centre technology and demonstrates stand out features, functions and capabilities setting them apart from others in this space.”
According to Amcat President, Richard Costello, “A key element of Amcat’s focus is to help its customers keep pace with the latest in communication and transport mechanisms that facilitate contact management. Over the years Amcat has helped customers move from analog to digital communications and now, in 2005, Amcat is helping its customers take advantage of cost savings and efficiencies available through IP-enabled contact centre solutions.”
He added, “VoIP is a viable technology for inbound/outbound distributed call centres, for inbound centric call centres and remote contact centre representatives. These environments can benefit greatly from lower long-term cost-of-ownership. Amcat is playing a key role in bringing VoIP to the contact centre and is recognised as an experienced supplier for this technology.”
In October of 2001, Intel, a market leader in developing IP-enabled technologies, invited Amcat to demonstrate its contact centre product as a VoIP solution at its annual Communications Summit. Since that time, Amcat has been consulting on, implementing, and supporting IP-enabled contact centres throughout the world.
According to Amcat, winning the IP Contact Centre Pioneer award is significant in that it recognises that Amcat has accomplished exactly what the company designed their latest solutions to do… make VoIP affordable, easy-to-implement and manage while delivering true cost savings for contact centres around the world. The Pioneer award recognises Amcat as ‘the best-of-the-best’ in this area.
Amcat™ is a leading provider of intelligent contact centre solutions to power dramatic increases in productivity, agent professionalism, and campaign management flexibility. Amcat solutions enable companies to increase operating efficiencies and to continually enhance the quality, capabilities and services available in their contact centre. Founded in 1990, Amcat has a global customer base of more than 1,200 contact centres. For more information visit www.amcat.co.uk
Celebrating more than 30 years as a leading publisher, Technology Marketing Corporation (TMC®) publishes Customer Inter@ction Solutions® and INTERNET TELEPHONY® magazines, Web portal TMCnet.com, and the online publications SIP™, Speech-World™, VoIP Developer™, WiFI Telephony™, WiMAX™, Alternative Power™ and BiometriTech™. TMC® is also the first publisher to test new products in its own on-site laboratories, TMC® Labs. TMC® produces INTERNET TELEPHONY® Conference & EXPO, VoIP Developer Conferenceä and Global Call Centre Outsourcing Summitä. TMC offers live and online certification programs through TMC University. TMCnet.com publishes more than 14 online newsletters. Visit www.tmcnet.com for details.
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