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HYPERION CELEBRATES CUSTOMER SUCCESS WITH BUSINESS INTELLIGENCE PLATFORM
American Suzuki, Booz Allen Hamilton, Continental Airlines and Vodafone Australia Achieve Enterprise Business Performance Management through Dashboards, Management Reporting and Advanced Analytics
NEW ORLEANS and SANTA CLARA, Calif., April 11, 2005 – Hyperion (Nasdaq: HYSL) will mark more than a year of breakthroughs in Business Intelligence at Solutions 2005, the company’s global conference and the world’s premier event for Business Performance Management, taking place in New Orleans April 10-13. In the past year, Hyperion has introduced interactive dashboards that are both easy-to-use and deploy, and allow users to quickly “drill through” to source data and unveil insights that can improve their business performance. Hyperion has also created a new approach to management reporting that seamlessly blends financial and operational reporting with advanced analytics. Customers are taking advantage of these innovations for on-demand reporting, dynamic planning and forecasting, more strategic modeling and to get greater confidence in financial reporting.
“Companies adopt the Hyperion Business Intelligence Platform because they demand a fresh and innovative approach to reporting and analysis that delivers increased value and business impact,” said Rich Clayton, vice president of product marketing for Hyperion. “Our interactive dashboards are fundamentally changing the way our customers manage their businesses by giving them a new dimension of insight and performance visibility. Our reporting solution liberates customers from the strain of switching between relational and multidimensional data sources to answer varying degrees of pressing business questions. The Hyperion Business Intelligence Platform is the only one that uniquely provides such benefits.”
Hyperion’s interactive dashboards are fully customizable, cost-efficient and easy to build, requiring no additional IT resources. One customer, American Suzuki Motor Corporation, the U.S. subsidiary of Japan’s Suzuki Motor, uses dashboards fueled with advanced analytics to deliver a full suite of dealer performance reports to decision-makers scattered across the United States. Suzuki employees use the reports to work with their dealers to improve performance, ultimately increasing customer satisfaction.
“Before we had the Hyperion solution, we often made decisions base on narrowly defined fixed reports,” said Claire Ashby, data warehouse specialist for American Suzuki. “Now we have the flexibility to rate dealer performance on a number of different objective criteria. We even grant dealers warranty claim self-authorization status based on scores generated by a dealer performance report. The results not only reduced our claim approval time and efforts but also improved dealer cooperation. With the capability to offer a 'single version of truth,' we have already expanded our user base to other departments.”
Booz Allen Hamilton, a global strategy and technology consulting firm that provides services to major international corporations and government clients around the world, is also taking advantage of advanced analytics from the recently released Hyperion Essbase 7X, the advanced analytics component of the Hyperion Business Intelligence Platform—and the only powerful and highly scalable analytic engine available for both finance and line of business users.
“From our first import of revenue data into Hyperion Essbase 7X, we immediately saw a 35x reduction in calculation time and a 13x decrease in disk footprint. Additionally, retrieval times in many of our revenue modules were reduced from 30 seconds down to less than a second,” said Kevin L. Cook, director of firm-wide financial reporting systems, Booz Allen Hamilton. “From a business standpoint, Hyperion advanced analytics should significantly improve efficiencies. With aggregate storage, users will be able to get their data at least a business day sooner than they can now. It will also enable users to have access to additional functionality, such as more comprehensive forecasting and production of dashboards, without having to negatively impact retrieval times.”
Continental Airlines, the world's sixth-largest airline, is using Hyperion Business Intelligence Platform to perform reporting and analysis on data contained in its Teradata enterprise data warehouse. Continental Airlines selected Hyperion because it is easy to learn for novice users and robust enough to meet complex reporting demands for sophisticated applications. Hyperion is the only Business Intelligence tool used within the data warehouse.
Non-technical decision-makers receive Hyperion reports via email or pull pre-built reports from Continental’s Web report server while more experienced users can build their own reports from data models created by the data warehousing team. Continental also uses Hyperion to generate reports that are accurate facsimiles of a paper ticket, which streamlines their method of billing other airlines and researching customer refunds.
According to Kim Repetowski, senior director of revenue accounting, Continental’s enterprise data warehouse and Hyperion Business Intelligence Platform provide millions of dollars in revenue and cost savings. Project costs to date are around $25 million, delivering an impressive ROI to the airline.
“Customers recognize the Hyperion Business Intelligence Platform as the industry-leading solution that addresses all of their most pressing real-world business challenges,” said Justin Gillespie, chief executive officer of 1Answer Solutions, a preferred Hyperion Solutions partner, which has successfully migrated many large customers to the new Hyperion BI Platform. “Not only is it extremely easy to use and implement, but this powerful, fully extensible platform provides both increased ROI and lower total cost of ownership, making it a comprehensive and strategic investment.”
Another customer, Vodafone Group Plc, a leading mobile communications company that provides more than 25 percent of the world’s mobile phone service, has deployed Hyperion dashboards to deliver operational information via the Web 24 hours a day to contact center staff members within its Australian operation. Hyperion provides Vodafone’s more than 800 Australian contact center staff members with performance visibility on demand through dashboards that facilitate quick and easy access to daily statistics on number and length of calls, employee break times and call duration.
“Instead of running 40 separate reports, we can now deliver just two reports to our end users, giving them the flexibility to pull the data that meets their exact requirements,” said Robert Rainbird, business reporting manager for Vodafone Australia. “With Hyperion, not only is the analysts’ time freed up, but our users also have an intuitive way to access, and more importantly, analyze their data with ease. The users control what they see, when they need it.”
“Our customers are achieving great success but we’re not resting on our laurels,” Clayton said. “Rather, we’re going to continue the pace of innovation by even more effectively merging the worlds of analytics and reporting together. The customer benefit will be tremendous.”
Hyperion Solutions Corporation is the global leader in Business Performance Management software. More than 10,000 customers – including 91 of the Fortune 100 – rely on Hyperion software to translate strategies into plans, monitor execution and provide insight to improve financial and operational performance. Hyperion combines the most complete set of interoperable applications with the leading Business Intelligence platform to support and create Business Performance Management solutions. A network of more than 600 partners provides the company’s innovative and specialized solutions and services.
Named one of the FORTUNE 100 Best Companies to Work For 2004, Hyperion employs approximately 2,500 people in 20 countries. Distributors represent Hyperion in an additional 25 countries. Headquartered in Santa Clara, California, Hyperion generated annual revenues of $622 million for the 12 months that ended June 30, 2004. Hyperion is traded under the Nasdaq symbol HYSL. For more information, please visit www.hyperion.com/uk, e-mail email@example.com or call 01784 228015.
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